Welcome to the Vaco Team Portal
Welcome to the Vaco Team Portal
for the 2k Games Team
for the 2k Games Team
Embedded Files
Global Presence
Global Presence
Global IT
Global IT
Helpdesk
Helpdesk
U.S.CanadaCzech RepublicIreland PhilippinesS. KoreaSpainU.K.
Asset
Asset
Management
Management
U.S. locations;
Los Angeles, CA Las Vegas, NV Austin, TX
Los Angeles, CA Las Vegas, NV Austin, TX
Technical Project Managers
Technical Project Managers
U.S. locations;
Los Angeles, CALas Vegas, NV Austin, TX
Los Angeles, CALas Vegas, NV Austin, TX
About 2K Games
About 2K Games
2K is an American video game publisher based in Novato, California. 2K was founded under Take-Two Interactive in January 2005 through the 2K Games and 2K Sports labels, following Take-Two Interactive's acquisition of Visual Concepts that same month. Originally based in New York City, it moved to Novato in 2007.
Some world famous games launched by 2K:
Vaco | 2K Games
Global Engagement Leadership
Global Engagement Leadership
Savraj Dhillon
Savraj Dhillon
Global Account Manager
sdhillon@vaco.com
Atul Bhave
Atul Bhave
abhave@vaco.com
Cierra Hildebrand
Cierra Hildebrand
Operations Manager
childebrand@vaco.com
The Teams
The Teams
Global IT Helpdesk
Global IT Helpdesk
Service Description
Service Description
As an IT Support Specialist, you will be working with world class engineering and production operations teams to maintain a stable environment. You'll deploy and administer systems and tools and provide front-line support to various sites and departments. You'll work closely with developers in supporting new services and tackling issues as they arise. This is an opportunity to enhance your career in a critical role supporting some of the largest and most successful game franchises.
Managed Service Model
Managed Service Model
Customers: 2K Games FTEs
Support Model: 24*7*365 - strategically globally placed resources by adopting “Follow the Sun” model for continuous support
Ticketing Tool: ServiceNow
Managed Service Delivery:
Managed Service Delivery:
Queue Management
Queue Management
High Volume Incidents/Requests Management Support
Incidents/Requests Logging and Categorization
Incidents/Requests Resolution
Incidents/Requests Management Reporting
KPI Management
User Onboarding/Offboarding
User Onboarding/Offboarding
Create New/Delete User Profiles
Access/Identity Management
Work with Account, HR & Asset Management teams to fulfill asset requirements
Documentation
Documentation
Knowledge Bank/FAQs
Internal IT Process Maps and Procedures
Best Practices
Asset Management
Asset Management
Maintain Inventory
Work with Finance & Procurement teams to create Purchase Orders with approved vendors
Track shipments for timely delivery of the ordered equipment
Global Internal IT Helpdesk Team
Global Internal IT Helpdesk Team
Service Description
Service Description
As a member of the Global Internal IT Helpdesk Team, you are
Technical Project Managers
Technical Project Managers
Service Description
Service Description
As a Technical Project Managers, you are passionate about technology and you are excited about bringing cutting-edge capabilities to empower studios to make incredible game experiences for consumers. You understand what it means to bring organization in a fast-paced environment that is minimally disruptive. You are interested in exploring opportunities to apply technology to address opportunities in the area of video game backend services, digital sales, marketing, and distribution. You consider excellence in communication to be one of, if not your strongest asset across all mediums.
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