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When a student updates their district password, their Chromebook may still try to log them in using the old password saved on the device. This is a common issue and very easy to fix.
💬Pro Tip: This issue happens most often right after a student password reset, especially at the beginning of the year. Removing the profile is the fastest solution.
💬Pro Tip: Removing a profile does not affect anything stored in Google Drive — all files sync back automatically once the student signs in again.
🧭 How to Fix It
🧭 How to Fix It
1️⃣ Remove the Old Profile
1️⃣ Remove the Old Profile
On the Chromebook sign-in screen, find the student’s account.
Click the dropdown arrow next to the account name.
Select “Remove this user.”
Confirm the removal when prompted.
This removes only the local profile from the Chromebook — it does not delete the student’s Google account or files.
2️⃣ Sign In Again with the New Password
2️⃣ Sign In Again with the New Password
Click “Add person” at the bottom of the sign-in screen.
Have the student enter their S-Number and their new password.
The Chromebook will create a fresh, updated profile with the correct credentials.
Once re-added, the Chromebook will remember the new password going forward.
📞 Still Having Trouble?
📞 Still Having Trouble?
If the student still cannot sign in:
Double-check the S-Number and new password
Ensure the Chromebook is connected to Wi-Fi
Restart the Chromebook using Refresh + Power
If the issue continues, try the following:
📚 Contact your school’s Librarian — they can assist with student password resets.
👩💻 Reach out to the Digital Education Coordinators — they can review and troubleshoot Google account–related issues.
🛠️ Request a Technology Specialist — if additional support is needed beyond the steps above.
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