Embedded Files
Before an Incident
Before an Incident
Take time to make sure you have read and understand the housing handbook and response protocols
Ask yourself the following:
Do you have the information needed to fully understand what is going on?
Are there additional people who need to respond with me (UPD, RLC, etc.)?
Do I need to inform someone about the basics as I head over?
If the RA who called based on procedural is able to handle themselves, did they confirm they were confident on steps and the process? Should I go help support them?
During an Incident
During an Incident
A majority of situations have the required steps and response listed, following those procedures will help you solve concerns safely and in most cases completely
Ask yourself the following:
Is the concern different or has it changed since being informed or arriving to the scene?
Before leaving, Is this concern fully addresses or will it crop up again that night?
Do I need to get additional resources to the scene to help solve the concern?
Does a Incident Report and/or work order need to be placed? Who is the most appropriate person to submit these based on the level of situation.
After an Incident
After an Incident
Solving a crisis or concern during is important, but the follow up after an incident is just as important.
Ask yourself the following:
Who needs to know about this situation?
Who are the people who need to be followed up with? (Fellow GA, Student Staff, Student involved, maybe even a roommate depending on situation)
What resources might they need to help process?
When does this need to happen?
Am I the proper person to do this or should it be a specific GA or Pro Team member
Importance & Procedures
Importance & Procedures
Our staff at all levels are called upon to assist others in various ways. One way this is shown is through our work of helping others through incidents and duty related issues. The incident itself is important but so is the follow up & support is after an incident.
For major incidents from transports & mental health to even roommate conflicts & health/safety checks can benefit from our staff following up with the people involved.
All major situations will require that our staff attempt to follow up with those involved with either general support & resources or in specific ways given by our department or the Dean of Student's Office.
Steps:
After reviewing an Incident Report, follow up with your RLC about "who is following up with who"
RLCs will typically follow up with all student staff involved in an incident to offer them support and guidance
GAs will typically follow up with residents involved in an incident after talking with their supervisor. Depending on the situation, RLCs may do this too, go with, or give specific instructions
Speak with the people involved, try to learn the following:
How are they doing?
How has this impacted their classes (are they going or not going)?
Has this impacted any relationships (Roommates, friend, staff)?
Have they talked to any resources on campus yet to support you?
Review that information and then do your best to refer them to resources that could assist them.
Possible Resources for ongoing support:
Counseling & Psychological Services (CAPS) for major mental health referrals
Let's Talk (under CAPS) for students who want to speak to someone about their concerns/feelings, but maybe not interested in a full appointment. Let's Talk has the ability to give direct referrals to CAPS for crisis appointments. Wednesdays are available as an intentional staff day, but all students are welcomed on Wednesday (in Martin) & Thursday (in Pace)
Case Management for missing classes, Argo Pantry, care team level concerns.
Office of Student Rights and Responsibilities (OSRR) for students who have questions about the conduct process or are called in officially for a specific case
Offer or schedule to help students go to these resources if it will help remove any barriers of them using the service
Complete the Post Incident Follow Up form to help document and track our efforts
Follow up with supervisor if an Incident Report in needed as well for the follow up
Check in and repeat steps later if needed for the situation
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