ISOS Steps to Take in an Emergency

STEPS TO TAKE IN CASE OF A MEDICAL OR PSYCHOLOGICAL EMERGENCY

IMPORTANT:

IN ANY TRAVEL RELATED MEDICAL OR PSYCHOLOGICAL EMERGENCY, PLEASE HAVE THE STUDENT OR FACULTY CALL INTERNATIONAL SOS (ISOS) AS SOON AS POSSIBLE (I.E. BEFORE SEEKING CARE).

When Contacting International SOS:

BEFORE SEEKING CARE

If you have any medical concerns, minor or serious, your first contact should be International SOS. ISOS will listen to your concerns, offer advice and if necessary, direct you to the appropriate local healthcare provider for treatment. Also, ISOS can assist you in arranging an appointment at the nearest approved medical center. This even includes help with identifying a pharmacy or replacing a prescription from a doctor.

AFTER SEEKING CARE

Should a medical condition prohibit you from contacting ISOS before seeking care, call ISOS as soon as possible or have someone do so on your behalf. ISOS will immediately take steps to evaluate the care you are receiving and determine what actions must be taken to ensure your safe and speedy recovery.

Please ensure that you either download the ISOS assistance app on your mobile phone and carry the ISOS emergency card in your wallet at all times while traveling. Whenever you need assistance, the mobile app will direct you to the nearest Assistance Center.

To ensure a prompt response when calling, you should be prepared to provide the following:

1. Basic contact information so ISOS can call you back if you get cut-off

2. Provide a brief description of your issue or concern so you can be referred to the appropriate medical or security consultant. The information you provide is bound by privacy laws so please speak frankly so you can receive the best possible care and advice

3. Provide the membership #:11BCAS665075 found on your emergency card or mobile app USF has partnered with International SOS to provide a wide range of medical, security, and travel related services to assist you in almost every situation; whether it is an emergency or routine advice including pre-travel information to help you prepare for your travel.

We urge participants to please report any incident or medical emergency to the Center for Global Education during regular business hours from 9am – 5pm Monday thru Friday at +415-422-6848 or by calling the USF Public Safety at +415-422-2911.