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Care Concierge
The Care Concierge is a 24x7 service for parents and staff. They are experts at hand-holding families through the mental health care process. They navigate insurance, look at availability and wait time of resources, and help families schedule appointments with local and trusted mental health resources.
If you would like a team members to assist you, you can call 24/7 at 888-515-0595, video chat by clicking "Talk to us", or email us at weserve@caresolace.org with the following information:
1. Your name and contact information
2. Your preferred language
3. A good time for our team member to contact you
Care Concierge Follow Through: Average response time to emails is 15 minutes. If they cannot reach you, they will continue to attempt contact for 14 days. This means they will try whatever pathways of contact are available and appropriate, e.g. text, email, and phone. After a confirmed appointment, they follow up two weeks into care to hear your family’s experience and check with you if additional services are required.
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