Frequently Asked Questions (FAQs)

What does ILC do?

Director Iris Thiele Isip Tan

How do I request for an account to access the VLE?


If you are an incoming freshie, then just please wait for an email from IMS as they are currently processing freshie account in batches.


If not, then please fill out this e-form https://bit.ly/UPMIMSRForm


and wait for an email from IMS for your account details and password reset link.


I forgot my VLE password, what should I do?


Please fill out this e-form https://bit.ly/UPMIMSRForm


and wait for an email from IMS for your account details and password reset link.


I cannot see the course I’m supposed to be enrolled in on my VLE Dashboard.


Email upm-ilc@up.edu.ph and provide the following info:

  • Full Name

  • Course and year level

  • Course Name you’d like to be enrolled in

  • Teacher managing the course



I heard Moodle 3.9 app is awesome since it enables offline access and I can download documents from my VLE courses. How can I use it for my mobile and tablet?


Just look for Moodle 3.9 app in Google Play Store for Android devices and Apple App Store for iOS. Upon opening of the app, just type in vle.upm.edu.ph. Then proceed to log-in with your account details.




I have synchronous sessions in my VLE class. Is there a way I can check who’s currently logged into my VLE course?


Yes, you can. You may add widget in your VLE course which shows currently online students. To know how, just follow the steps in the infographic here




I would like to create a new course


Email upm-ilc@up.edu.ph and provide the following info:

  • Full and Short Name of course to be created

  • Full Name of faculty members to be assigned






I would like to reuse a course I have previously used but would like to retain the old one for archiving purposes. Can I do that?


Yes, you can reuse a course. You just have to email upm-ilc@up.edu.ph and provide the following information:

  • Name of new course to be created (Full and Short)

  • Name of course to be duplicated/ archived

  • Teachers to be assigned






Is there an easy way to enroll students in my VLE course? Without having to manually input their names one by one?


Yes, you may. You may enable self enrolment on your course setting. You just have to assign an enrolment key. One which you just have to email to the rest of your students. They can just find your VLE course and type in the assigned enrolment key to access your course. You may also refer to this infographic walkthrough







Can I upload videos on my VLE course? What video formats are allowed?



We highly recommend uploading your instructional videos via Youtube and just set it as unlisted. (This way, the video cannot be searchable on Youtube and can only be played on your VLE course unless the URL has been shared. As stated in the Youtube FAQs: Unlisted video URLs work like any URL, anyone that has it can use it to view the video, but the URL will not be listed on the YouTube website. You'd have to share the URL (with anyone, in any way you might typically share URLs). Once you share it, the person you gave it to can share it like any other URL.









I’d like to set up an online class/ virtual meeting from my VLE course. Can I do that?



Yes, you may. Zoom is now integrated with VLE. You can just add Zoom meeting as an activity to your course. To do that, please refer to this infographic walkthrough









Is there any way to set-up quizzes on VLE more securely?


Yes, there is a plug-in installed in VLE called Safe Exam Browser. You may enable it and configure it first though. Then the students who will take the exam should download the app on their computers (Windows or Mac)

For a step by step guide on how to do this, you may refer to the pdf file below:Safe Exam Browser Configuration for VLE










For some reason, some of my students were not able to take the exam on the scheduled date. Can I still let them take it beyond the set date?

Yes, you may still have them take the exam. Just go to the quiz main page by clicking the quiz title > click the gear icon on the right > user override > add user override > type in the name you want to have access on the quiz > configure the opening and closing dates and time for the quiz and the rest of the settings > don't forget to click save afterwards.










How do I make sure that all quiz attempts are submitted as the deadline is reached?



In configuring your quiz, in the sub heading timing, make sure that on the section When the time expires choose Open attempts are submitted automatically