Acknowledging that the university is the country’s leading institution in health education, research, and public service, this training is being offered in order for employees to learn more about how they can deliver quality public service and exceptional customer care in line with the relevant provisions of Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (RA 11032) and the Code of Conduct and Ethical Standards for Public Officials and Employees (RA 6713).

• To understand frontline service in the public sector;

• To determine ways on how to deal with different customers;

• To understand and put into practice the norms of conduct of public officials and employees (RA No. 6713);

• To understand frontline service in the context of RA 6713, RA 9485 and RA 11032; and

• To plan for personal ethical and virtuous growth to provide exceptional frontline service in accordance with the rules and regulations on the conduct of public officials and employees, and develop skills and behaviors for efficient delivery of services

• Course Duration: 5 hours

• Type of Training: Foundation/Technical

• Target Competency: Core/Technical

• Number of Modules: 6

Responding to the Call of Public Service Excellence                   59 minutes                     Watch Now                      Take Assessment      

Creating a Service Excellence Climate        1 hour 57 minutes               Watch Now                      Take Assessment      

The Code of Conduct and Other Essentials (Provisions)             43 minutes                      Watch Now                      Take Assessment      

The Code of Conduct and Other Essentials (The 8 Norms of Conduct)     1 hour 34 minutes               Watch Now                      Take Assessment      

The Code of Conduct and Other Essentials (Ease of Doing Business and   54 minutes                     Watch Now                      Take Assessment      

Efficient Government Service Delivery)                    

Planning Our Journey in Public Service (Activity)   6 minutes                       Watch Now                      Take Assessment