Anti-Red Tape Training
Anti-Red Tape Training
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Date: November 17, 2025 | 9AM-4PM
Venue: Virtual via Zoom (changed modality)
Author: Sofia Ysabelle C. Julia
Human Resource Development Office
Government services and transactions are expected to be performed and executed timely and professionally. However, instances such as delayed issuances, unlawful expediting, and under-the-table processes were found to be happening in some government agencies. As a premier health sciences institution, the UP Manila community ensures that those kinds of instances are not performed nor tolerated within and outside the premises.
To further inform the UP Manila employees of the aforementioned law, the Human Resource Development Office (HRDO) in collaboration with the Anti-Red Tape Authority, conducted the Anti-Red Tape Training on November 17, 2025 from 9:00 AM to 4:00 PM, which was held virtually via Zoom. For this training, the HRDO invited keynote speakers from the Anti-Red Tape Authority (ARTA) who can provide detailed information and better understanding of the salient provisions of RA 11032, intricacies of having a Citizen’s Charter, and an opportunity for the participants to reflect on their learnings from today’s training through a workshop.
To start off the training, Mr. Jorel A. Manalo, the Supervising Administrative Officer, gave an opening message before the attendees. He brought up the notion that every transaction we do within the government reflects integrity and trust to our customers. Moreover, he highlighted that as government employees, it is a shared responsibility to continuously improve our work. Hence, Mr. Manalo looked forward to a meaningful and participative session, and learned ways on where we can apply in our respective offices the learnings from this training.
The first section of this training is allotted for the overview discussion of Republic Act 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act, as well as ARTA mandates which was led by Atty. Garri A. Atayde, from the Legal Division of ARTA. In his discussion, he reiterated the implementing rules and regulations of the said law, its legal definition, coverage, and violations of the law. He also reminded the participants that everything we do is subject to government regulation, whether it is a business or non-business transaction.
Ms. Kristine Joy T. Fajardo, the Division Chief of the Compliance Monitoring and Evaluation Office (CMEO) Division B of the ARTA.
For this section, she mainly explored everything about a Citizen’s Charter, on its definition, coverage, form, and content. She also provided example pictures of what a Citizen Charter should look like in a government office, along with the suggested contents, format, and layout that allows readers to fully understand the services offered by the office.
After the first two sessions, a Question-and-Answer forum was opened so participants can raise their inquiries regarding the prior lectures if they have any. The attendees have inquired various parts of the topic discussed; there are some who inquired on university and college transactions, how to respond to clients with specific demands, unresponsive or no acknowledgement from the other party, how complex transactions will be inputted at the Citizen Charter, best practices in delivering efficient service to the public while maintaining compliance with the law, and many more.
Ms. Hanna Marie B. Magno, Project Development Officer III from the CMEO Division B of ARTA, followed the discussion by highlighting the guidelines and specificities of the harmonized client satisfaction measurement (CSM). In her session, she outlined and explained the legal bases, coverages, general guidelines, and methodologies involved in the construction of CSM. Moreover, Ms. Magno elaborated the content that should be placed within the CSM, particularly the questions and rating scale, as well as data interpretation, manner of reporting the results, and submission of CSM reports to ARTA.
Afterwhich, Ms. Magno entertained general questions and specified for the CSM from the participants, such as costs involved in conducting CSM and measures when there are no CSM responses from the attendees.
For the last part of this training, attendees were oriented and divided into breakout rooms according to their offices for the workshop segment of this training. In this workshop, each office had prepared a sample Citizen Charter of their choice of service in accordance with the template sent by the ARTA. Participants were given 30 minutes to brainstorm their answers and were also given 3 minutes to present their outputs. Presentations were arranged from CAD offices, colleges, NIH, and then the University Library, respectively.
Once presented, Ms. Magno gave her comments on expounding the Citizen Charter outputs to better understand the flow and information tabulated and included within the sample charter (e.g., each agency action should have its processing time, etc.).
A total of 152 employees have attended the ARTA training, who are now enlightened with the necessary information to adapt changes in their citizen’s charter, government processes, and transaction workflows.
The Learning and Development Section of the UP Manila HRDO strives to deliver training programs and caravans that are both conducive and beneficial to our fellow UP Manila constituents.
Look out for more exciting updates on events that we’ve got for you here at our website!
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