Professional Government Correspondence: Written Communication Training

Effective business writing is one of the precursors to organizational efficiency and camaraderie among clients and stakeholders. With its significance in the work setting, it is crucial to develop written communication skills that inspire people to take action. 

To train employees on instilling professionalism and goodwill through written communication, the Human Resource Development Office (HRDO) of the University of the Philippines Manila spearheaded the Professional Government Correspondence: Written Communication Training last June 09, 11, and 13, 2025, at 8F Social Hall, PGH Central Block Building. 

Ms. Caselyn B. Morada, an Assistant Professor at the University of the Philippines Manila, shared her expertise in language and communication as she trained 51 employees throughout the three-day event. She discussed an introduction to written communication, the professional standards in business writing, and composing business documents like emails, letters, and memos. 

The first day of the training began with a discussion of the basics of proper writing composition and grammar rules. The attendees learned the significance of attaining clarity through the use of accurate words and adherence to grammar rules. Ms. Morada also provided an overview of proper writing structures to aid the participants in creating coherent and concise correspondences.

Ms. Morada also emphasized that although the writing process involves steps, it does not necessarily mean that writing is a linear, rigid process. “You can go over your work multiple times until you achieve clarity and cohesion,” Morada explained, highlighting the dynamic nature of writing.

Conciseness and clarity were the main topics for the second day of the training. Ms. Morada debunked the common myth that longer excerpts translate to better writing; instead, she emphasized that in professional government correspondence, one should write brief and concise text.

After learning grammar rules and conciseness, it is time to put the tips and tricks they understood into action. For the third day of the event, the attendees were oriented on ways to effectively write emails, letters, and memos to demonstrate goodwill in communicating with constituents and stakeholders. 

Throughout the three-day training session, Ms. Morada incorporated engaging activities to test the mastery of the attendees after every discussion. 

The event concluded with a closing message from the Director of HRDO, Dr. Michael Antonio F. Mendoza. He emphasized the importance of training initiatives to aid employees in communicating about government processes. Dir. Mendoza added that although improvement takes time, what matters most is taking that first step that will spark change—a change geared towards professional development.

Stay tuned for more updates and workshops aimed at assisting UP Manila employees in every stage of their careers!