Course Duration: 7 hours
Type of Training: Technical
Target Competency: Technical
Sustainable Development Goal: Quality Education
Number of Modules: 10
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Course Description
This offering is in line with HRDO’s commitment to further enhance the oral communication skills of UP Manila employees. Covered in this training are the essentials of oral communication, including professional speaking, presentations, speeches, and phone and online communication, as well as the right tools to build and deliver any message effectively.
Performance Objectives
To identify the principles of written communication;
To understand the formality in written communication and adaptation and selection of words;
To identify the forms of business messages; and
To assess the proper usage of directness in good news and neutral messages, and indirectness in bad news messages
Course Outline
4. Telephone Etiquette (Putting the Caller on Hold and Intercom Etiquette)
16 minutes
6. Designing and Delivering Speeches (Essential Steps in Speech Preparation)
1 hour 20 minutes
8. Designing and Delivering Speeches (Keys to Effective Speech Delivery)
17 minutes
10. Presenting Your Speech Using Visual (Designing Your Visual Aids)
18 minutes
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