Course Duration: 5 hours
Type of Training: Foundation
Target Competency: Core
Sustainable Development Goal: Quality Education, Decent Work and Economic Growth
Number of Modules: 6
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Course Description
Acknowledging that the university is the country’s leading institution in health education, research, and public service, this training is being offered in order for employees to learn more about how they can deliver quality public service and exceptional customer care in line with the relevant provisions of Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (RA 11032) and the Code of Conduct and Ethical Standards for Public Officials and Employees (RA 6713).
Performance Objectives
To understand frontline service in the public sector;
To determine ways on how to deal with different customers;
To understand and put into practice the norms of conduct of public officials and employees (RA No. 6713);
To understand frontline service in the context of RA 6713, RA 9485 and RA 11032; and
To plan for personal ethical and virtuous growth to provide exceptional frontline service in accordance with the rules and regulations on the conduct of public officials and employees, and develop skills and behaviors for efficient delivery of services
Course Outline
4. The Code of Conduct and Other Essentials (The 8 Norms of Conduct)
1 hour 34 minutes
5. The Code of Conduct and Other Essentials (Ease of Doing Business and Efficient Government Service Delivery)
54 minutes
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