Course Duration: 2 hours
Type of Training: Foundation
Target Competency: Core
Sustainable Development Goal: Quality Education, Decent Work and Economic growth
Number of Modules: 3
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Course Description
As the country’s leading institution in health education, research, and public service, UP Manila should possess a workforce with excellent customer service skills to be able to deliver quality public service.
In line with the principles of good governance and public accountability, the HRDO offers a self-paced training with emphasized adherence to the Citizens’ Charter and relevant government policies and service standards
Performance Objectives
Understand the basic the core public service values and ethical standards—including the mandate of government service and the provisions of RA 6713.
Apply concepts and principles in day-to-day service at UP Manila through professionalism, empathy, and courtesy in delivering quality public service.
Course Outline
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