The process of clearing courses is one that must be done by all students at the end of each academic year before they can depart from campus. This process is essential for the students at the end of their stay at the University as any outstanding balances or unreturned resources could potentially mitigate their graduation from school. The manual way of clearing has thus proven to be a tedious process as it is characterised by long queues, stressful time consuming movements from office to office.

Despite the clear importance of this process, the University of Zambia students still face several challenges when it comes to clearing courses at the end of the academic year, specifically, they are still expected to queue up in front of lecturer’s offices, forms are required to request cleared of any obligations. Furthermore, many students do not reside on campus and will have to often commute to complete the process, which can be even more tedious when a student is also concerned about departing from campus or travelling back to their hometowns. This often results in students not finishing the clearance process which in turn attracts a penalty during graduation.

This method of clearance is not only tedious for the students but also for the University lecturers as during the same period they are encumbered with grading exam papers on top of their other general responsibilities, thus the constant coming and goings of students wishing to be cleared becomes very disruptive to their work.