GUEST INFORMATION
GUEST INFORMATION
Your Hosts: Martin & Erica Heunis
Address: 9 Drommedaris Avenue, Simonswyk, Stellenbosch, 7600
WI-FI: 9 on Drommedaris
Password: unr@velafrica
Check-in time: Between 14:00 – 17:00
Check-out time: Strictly by 10:00
Contact numbers:
+27 72 758 0882 / +27 83 556 4353
Email: reservations@unravelafrica.com
EMERGENCY INFORMATION
Police Flying Squad 10111 / SAPS STB - 021 809 5015
Ambulance 10177 / ER24 084 124 / Netcare - 082 911
Netcare Ambulance - 082 911
Police Station – 24hrs - 021 809 5015
Fire Department - 021 808 8888
Public Hospital - 021 808 6100
MediClinic Stellenbosch - 021 861 2000
24hr Emergency Centre - 021 861 2095
REGISTRATION / CHECK-IN
Normal Check-in is between 14:00 - 17:00 but every effort will be made to accommodate earlier or later check-ins (if arranged in advance). It is however possible to drop off luggage prior to check-in if desired.
PARKING
Your parking is on-site and secure behind closed gates but please be mindful when driving in and out of 9 on Drommedaris and wait for the gate to open and close completely before attempting to drive in or out. Do not leave any valuables inside your car while it is parked on our premises. 9 on Drommedaris cannot accept responsibility for the loss or theft of any such articles while your car is parked. All vehicles parked at their own risk
ACCESS TO HOUSE & KEYS
Your room has a set of keys for your bedroom and a remote for the security gates (also a front door and back door if applicable). Please keep these safe and take them with you. Our safety is just as important as yours and we request that you be vigilant when entering and exiting our home. The Security motor gate will automatically close once you have entered or exited but please ensure that, before you drive away, the gate is properly closed. Note that each gate is fitted with a sensor for safety reasons.
If you inadvertently take a key home with you, we will give you seven days to post it back otherwise, a replacement key charge of R500.00 will be levied to your account.
You are welcome to come and go as you please but if arriving late we do ask you to keep the noise down out of respect for our other guests as this is an old house and sound travels. Unauthorized persons/visitors are not allowed on the premises.
THE LIVING ROOM AND OUTSIDE PATIO
Guests are allowed to use this common area and its appliances. Eating and snacking in the living room is not allowed and should be kept as you find it nice and tidy. If by any chance you notice something out of place here, please inform management as soon as possible. Please avoid making noise or disturbing the other house guests, musical instruments, and any source of amplified sound are not allowed. Please pay particular attention to limiting noise between the hours of 10:00 PM and 08:00 AM. We also request the guests to refrain from making any noise outside the building, in the courtyard, or directly in front of the building.
THE DINING ROOM
Guests are allowed to use this area to have their meals, preparation, and cooking should be conducted in the kitchen area only
THE KITCHEN
Guests using the kitchen should leave the stove clean and free of food and grease. The refrigerator shall be left clean and the freezer door properly closed at all times. Food storage areas shall be neat and clean without spilled food. Label your food in the refrigerator. Anything not labeled and in non-consumable condition, excluding condiments that are still in consumable condition, will be disposed of. Please remove all leftover food from the fridge upon departure to ensure that nothing is left behind for the next guest to find.
Cabinets shall be clean and neat. Cabinet surfaces and countertops shall be free of grease and spilled food. Cabinets shall not be overloaded. Please clean the sink. Dirty dishes shall be washed and put away in a timely manner. Please put back into place all dishes, utensils, etc, properly cleaned after use. Trash/garbage shall be stored in a covered container until removed from the collection containers and cooking oils or grease shall not be disposed of down the kitchen drain.
The kitchen includes a refrigerator, microwave, coffee and teapot, and limited dishes, glasses, and utensils for light meal preparation. Please clean up immediately after yourself.
BARBECUE
Please keep the barbecue area clean. After use leave it as you’ve found it. Use proper starter fluid and store the can of starter fluid out of reach of children and away from heat sources. Never leave the barbecue unattended once it has been lit.
SMOKING
You are respectfully reminded that 9 on Drommedaris is a non-smoking establishment and we request that you refrain from smoking whilst in or near the house. You may smoke in designated areas in the garden but please dispose of your cigarette ends responsibly using the ashtrays provided. Please request an ashtray at reception in case you are not able to locate one. No smoking close to open doors and/or windows. If you are found to have been smoking in your room, we will levy a deep cleaning charge equivalent to one night’s accommodation.
NOISE
While every effort has been made to reduce the impact of noise traveling, this is an old house and inevitably there will still be some. As this is a normal working household, we respectfully request that you do not play music or use the television on a high volume, especially after 10.00 pm. During the day, the sound of kids playing and dogs barking is to be expected.
CHECK OUT
All guests are requested to vacate their room by 10.00 am on the day of departure. For early checkouts, guests can leave their room key in the white postbox at the applicable motor gate. Please inform management that you are planning to do so the day before. Guests wishing to have a later checkout are requested to check with management the day before to ensure their room is available. If available, late checkout is between 12 pm - 1 pm and is tariffed at 25% of the nightly room rate.
LIABILITY
We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident, or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded. Please report any accidents or incidents to the guest house management in connection with any property damage.
GENERAL INCAPACITY
The Owners/Management of 9 on Drommedaris Guest House are not liable or do not accept any responsibility for any lost, stolen, or damage done to any guest’s property and cannot be held liable if any of the following events or conditions prevent the guest house from fulfilling its obligation to guests. However, the guest house will take necessary steps to minimize disruption and discomfort to guests under these conditions:
Unanticipated interruption to electricity, water, sewage to and from the guest house;
Industrial actions, civil uprising, or criminal activity;
Fire, frost, flooding, wind, or any other major force event.
Because we have several guests, we ask you to respect each other concerning the cleanliness of the common areas and noise level. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of the stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.
Please respect the house and its occupants.
ENVIRONMENTAL POLICY
The owners of 9 on Drommedaris are dedicated to the protection of our planet's resources and would encourage our guests to help us by:
Switching off lights when not in use;
Ensuring that taps are always turned off after use;
Avoiding the unnecessary use of towels – just use what you need!
LOADSHEDDING
As you may be aware, load shedding is a practice employed in many regions, including ours, to manage electricity consumption during times of high demand or shortages in the power supply. While we strive to provide an uninterrupted and pleasant experience for our guests, occasionally, we might encounter scheduled or unscheduled power outages due to this necessity. We understand that these disruptions can be inconvenient and, at times, affect your plans or comfort.
Our Team is committed to minimizing as much inconvenience as possible but we do ask that you assist us by planning accordingly (the load-shedding schedule is available on various applications or visiting https://loadshedding.eskom.co.za/ for more information. It is a challenge that affects us all in some way. We have inverters to keep the internet on during this time and some battery-powered lights are positioned around the house for lights at night time. In the event that the motorgate does not work, please ask assistance from the management team as the gates can be switched to manual mode in this case.
REVIEWS AND FEEDBACK
Feedback is extremely important to 9 on Drommedaris and to our family as we build our business. If you are happy/satisfied, please take a moment to leave positive feedback. Communication is key for us so if you are experiencing any issues, please contact us first before leaving a neutral or negative rating. Many issues can easily be resolved by asking us for assistance.
ROOM INFORMATION
DUVETS, PILLOWS & SHEET CHANGES
As part of our environmental policy, we dress the bed with only two pillows per person. Extra pillows are available on request. You are welcome to have your bedding changed whilst staying with us however, in line with our environmental policy, we prefer to only wash bedding if necessary and therefore will only change bedding if requested. No cleaning service is available on Sundays and Public Holidays.
IN-ROOM BEVERAGE TRAYS
The coffee- and tea trays in your room are with our compliments and are replenished daily. Please do not overfill the kettle to avoid wasting electricity and inform us any time if you need any additional supplies.
TELEVISIONS
Television remotes are in each room or lounge area and the televisions offer a smart function only. If you decide to use your own accounts, we ask that you sign out of your accounts on the day of departure to ensure your account is not used by the next guest. If you have any problems, please do not hesitate to contact us.
BEDROOM CLEANING
We will make up your bed, replenish your tea tray and clean your bathroom every day between the hours of 9.00 am and 12.00 am. If you do not want us to clean your room, please let us know by sending a message to +27 83 556 4353 before 9.00 am (including your room number). No cleaning service is available on Sundays and Public Holidays.
IRONING & LAUNDRY
Please let us know if you wish to use an iron and ironing board. Washing and drying can be arranged for R155 per load (7kg), please send a WhatsApp message to +27 83 556 4353 to make a request.
HEATING / AIR CONDITIONING
You are most welcome to make use of the air conditioner/roof fan in your room but on rare occasions, we are going to allow you to leave it on all the time. We are conscious of the environment and try to save as much energy as we possibly can. We are confident that you will assist us as if this were your own home. There is an R500 penalty if the air conditioner or TV is not switched off before you step out for the day. You will be billed on checkout.
INTERNET ACCESS
Fast wireless internet access is available throughout 9 on Drommedaris and is free for guests to use. To connect please select 9 on Drommedaris Wifi on your device and you should be connected. The password is unr@velafrica
LIGHTS & ELECTRICAL EQUIPMENT
Most of the lights in the guest bedrooms are energy-saving. Even though this is the case, please turn your lights out when you are not in the room to help conserve power. If using chargers and entertainment equipment, please turn these off when not in use to avoid using unnecessary electricity.
VALUABLES, SECURITY AND STORAGE
Although the guesthouse management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security
Keep rooms locked at all times when absent
FORGOTTEN ANYTHING?
If guest property is found after departure, we will endeavor to contact you. If you would like your items returned, we are happy to send them back to you. We simply ask for the postage. Unclaimed items will be disposed of after 14 days.
EN-SUITE INFORMATION
TOWELS
Please help us maintain our commitment to being environmentally friendly, by using the following system to prevent the unnecessary washing of towels:
If you leave your towels in the shower on the floor, we will gladly change them
If you leave your towels on the hook behind the bathroom/bedroom door, you are happy to re-use them.
TOILET
Please do not flush anything other than a minimum amount of toilet paper down the toilet. All other items should be placed in the Bathroom bin. Charges will occur for any blockage.
SHOWERS
The showers are fed directly from the mains water supply and so can be easily controlled by the user. Our shower and flooring in the en-suites could be very slippery when wet so we do recommend you use the towel bath mat provided and take care when stepping out of the shower and on the wet floor.
BATHROOM AMENITIES
In line with our environmental policy, we have chosen to not supply bathroom amenities apart from hand wash.
WATER RESTRICTIONS
The Western Cape / our area had experienced a severe drought period and is still in the recovery stages. We therefore request your assistance in using as little tap water as possible. Please purchase additional drinking water and save as much water as possible.