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We conducted an analysis on Detroit Furniture using two tools. In Phase 1 we used the Waiting Line Analysis tool and in Phase 2 we used the Employee Scheduling tool, results are shown below.
Company Background
Company Background
A local furniture store located in East Dearborn (originally Detroit) providing customers with bedroom furniture, living room furniture, dining room furniture and more.Â
Small furniture store (relatively)
Members of our team personally purchased from here
Family owned business
Phase 1 - Old method Single Server
Phase 1 - Old method Single Server
Original method
Long customer wait times
Phase 1 - new method multiple Servers
Phase 1 - new method multiple Servers
Added an extra server
Average wait time is 2.4x less than original
Phase 2 - Single Server
Phase 2 - Single Server
New Schedule
Maximizes employee use to cater for busy days
Covid-19 recommendations
Covid-19 recommendations
Face masks are provided upon entry
Hand sanitizer dispensers are provided throughout the showroom
Every day showroom furniture is wiped down with disinfectant wipes
Employees use gloves when dealing with furniture for delivery
If you would like us to improve your processes, contact us at:
Youniss Al-Dirawi
Supply Chain Management
yaldiraw@umich.edu
Ali Elzein
Supply Chain Management
elzeina@umich.edu
Kamal Azan
Supply Chain Management
khazan@umich.edu
Ray Walker
Supply Chain Management
raymw@umich.edu
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