Adept at cultivating other’s abilities. Embraces their role and has a genuine interest in helping colleagues to develop professionally and personally. Gives timely and constructive feedback on performance, behaviors and developmental areas, building trust with those they coach.
Questions
1. What do you do to build employees’ confidence, commitment and skills?
2. Describe how an employee has become more successful and productive as a result of your management.
3. Describe how you’ve delegated tasks and projects to subordinates in order to provide them development opportunities.
4. Have you ever conducted an interim review with an employee? What steps did you take?
5. Have you had an employee who had difficulty completing tasks? What action did you take with that employee?
6. Giving negative feedback about job performance to an employee is very difficult. What methods of giving negative feedback have you used which seem successful?
Questions
1. Describe a time when you had to address an angry stakeholder. What was the problem and what was the outcome? How would you assess your role in diffusing the situation?
2. Although it’s very important to build good relationships at work, sometimes it doesn't always work. Can you describe a situation when you were not able to build a successful relationship with a difficult person?
3. Describe how you build rapport quickly with someone under difficult conditions.
4. What, in your opinion, are the key ingredients in guiding and maintaining successful business relationships? Give examples of how you made these work for you.
5. Describe a situation in which you had to win the trust of another person.
6. Describe how you handled a problem relationship with someone from another work unit, division or agency.
7. Explain how you worked with someone outside your immediate work group to accomplish a common goal.
8. How have you identified and resolved a problem with others outside your normal line of authority?
9. Discuss a situation in which you were assigned to work in a group and had to share your knowledge, resources, etc., with the group and they had to share theirs with you.
10. Describe a situation in which you and another member of a work group had different opinions about a topic. What happened?
Inspires and provides sufficient support — and resources — to help people assume ownership of/responsibility for the organization’s goals. Encourages creativity, innovation and risk-taking; clearly states tasks, responsibilities and controls.
Questions
1. What work do you assign to subordinates? What steps do you follow to assign the work?
2. How do you decide what to delegate to subordinates? What factors do you consider?
3. Describe a situation where you had to involve your whole staff to accomplish a major project. Were you successful?1
4. While you are out of the office, who is in charge of your unit? How do you select that person? How do you follow up when you return?
5. Have you ever had so many projects at once that you could not complete them all within specified deadlines? What did you do?
6. Do you consider yourself a macro or micro manager? How do you delegate?
7. What was the biggest mistake you have had when delegating work? The biggest success?
Establishes challenging, yet attainable, goals that guide and motivate them toward personal and organizational objectives.
Questions
1. Have you ever conducted the initial or interim review of an annual work plan with subordinates? How did you do it?
2. How do you gain an employee’s commitment to your organization’s goals?
3. How do you monitor and review the progress of employees toward program goals?
4. Have you ever involved employees in establishing program goals? How did you do it? What were the results?
5. Have you ever supervised employees who did not achieve their program goals? What were the causes of their failures? What did you do?
6. How do you go about setting goals with subordinates? How do you involve them in this process?
7. How do you let subordinates know what you expect of them?
8. What performance standards do you have for your unit? How have you communicated them to your subordinates?
Capable of engaging diverse groups of people; fosters an environment which encourages a healthy balance of work and personal life; builds trusting relationships with other team members through respectful and thoughtful interactions.
Questions
1. Describe the types of teams you've been involved with. What were your roles?
2. Have you ever served on a team that had experienced problems? What happened? How did you solve the problem?
3. How do you introduce your suggestions, opinions and information to a team? How do you receive information from others?
4. Describe a situation in which you had to arrive at a compromise or help others to compromise. What was your role? What steps did you take? What was the end result?
5. Describe a team experience you found disappointing. What would you have done to prevent this?
6. Describe a team experience you found rewarding.
7. Describe your leadership style and give an example of a situation when you successfully led a group.
8. Give an example of how you have been successful at empowering a group of people in accomplishing a task.
9. Give an example of how you worked effectively with people to accomplish an important result. What was the goal or objective? To what extent did you interact with others on this project?
10. Have you ever been in a position where you had to lead a group of peers? How did you handle it?
11. Some people work best as part of a group - others prefer the role of individual contributor. How would you describe yourself? Give an example of a situation where you felt you were most effective.
12. Describe the most difficult challenge you faced in trying to work cooperatively with someone who did not share the same ideas? What was your role in achieving the work objective?
Capable of instructing others, individually or in groups, on how to perform work processes; communicates information effectively.
Questions
1. Describe how you train others to perform or complete tasks.
2. How do you check for understanding when you are training someone?
3. If you train other employees, what is the typical level of education or experience of the participants? How do you use this information in the training?
4. What has been your most rewarding experience training someone? What has been the most frustrating?
5. What is the most difficult aspect of training for you? Why?