Inspires and moves people with a compelling vision and shared organizational mission, including strategic initiatives. Continually learning and innovating — and inspiring their colleagues to do better.
Questions
1. What was the most significant change you brought about in an organization?
2. How have you gone about creating a desired “future state” through helping others see —and emotionally feel — how things can be different (and better)?
3. Describe how the vision for the whole organization affects your vision for your business unit or team, and vise-versa.
4. How can one foresee the future enough to be able to adapt to it and plan for it? Give an example.
5. Realistically, to what extent does the overall vision for a company affect your day-to-day decisions?
6. How important is it for a business unit to have a vision for itself? Why?
7. What have you done to help your team align with the organization's vision and make it a reality? What was the outcome?
8. Describe what you’ve done to help your department’s staff members think like visionaries.
9. Have you ever had to deliver a vision message you didn't agree with? What was the outcome?
10. Have you ever been involved in creating a mission or values statement for an organization — and then have to communicate it to various audiences? What were the circumstances and what was/were the outcome(s)?
Fosters a climate of service excellence in which people are engaged in creating the ideal staff/ faculty, student and/or customer experience.
Questions
1. Describe a situation when you did not “pass the buck” in your office, but accepted responsibility for the outcome.
2. Relate some instances when you continued through a course of action or followed up afterwards to insure a project was completed satisfactorily.
3. Define empathy. How do you empathize with colleagues and stakeholders?
4. Who are your “internal customers”? How do you interact successfully with them?
5. How do you handle problems with colleagues? Give an example.
6. How do you go about establishing rapport with another individual in the workplace? What do you do to gain their confidence? Give an example.
7. What have you done to improve interpersonal relationships in your workplace?
Catalyzes change by recognizing its need, challenging the status quo, energizing stakeholders, and championing a new order. Strong advocate of change even in the face of opposition — and makes the compelling argument; finds practical ways to overcome barriers to change; engages diverse teams in change activities.
Questions
1. Have you ever had to introduce a policy change to your work group? How did you do it?
2. Have you ever met resistance when implementing a new idea or policy to a work group? How did you deal with it? What happened?
3. Describe when you helped a staff member accept change and make the necessary adjustments to move forward. What were the change/transition skills that you used?
4. Have you ever had a problem that the usual techniques could not resolve? What did you do to
solve it?
5. Describe a situation when you demonstrated initiative and took action without waiting for direction. What was the outcome?
6. Describe a time when you came up with a creative solution/idea/project/report to a problem in your past work.
7. Sometimes it’s essential that we break out of the routine, standardized ways of doing things in order to complete the task. Give an example of when you were able to successfully develop such a new approach.
8. Describe a problem that you solved in a unique or unusual way. What was the outcome? Were you satisfied with it?
9. Did you ever make a suggestion to improve the way job processes/operations work? What was the result?
10. There are many jobs in which well-established methods are typically followed. Give a specific example of a time when you tried some other method to do the job.