Embedded Files
Instructors were given a chance to share open-ended feedback about the library's instruction services; 134 people did so. The main issues they raised are presented below.
Comment related to collections support for courses: 16%
“Provide more than 1 copy of the textbook!”
“The library should push to make all books in courses open source.”
Lack of awareness of services in this area: 13%
“I feel like just doing this survey is opening my eyes to the possibilities of involving library staff in my teaching and other scholarly work!”
“I didn’t know I could bring students for a workshop, that sounds like a good idea.”
Communication-related issue: 13%
“Get the word out that instructors can tap into the human resources at the library for our teaching.”
“It's not always clear to me as an instructor how to work with the library - though I'd like to more!”
Comment about content of session: 8%
Comment related to technology support: 7%
People who had a negative consultation expeirence were given a chance to share what happened; 36 people did so. The issues they raised are presented below. [Note: some students conflated consultation with in-class presentations about the library’s offerings]
Didn’t get any new info: 34%
“I already knew the information being taught.”
Communication failure: 22%
“Emailed via the Ask a Librarian service and never got a reply.”
“I wanted to check out a book but it was such an awkward exchange and super unhelpful and I had no idea whether they got the book or not and where I would pick it up.”
Confusion persisted about online search or research tools: 20%
“Database searches were a struggle still.”
“I just don't remember the steps to researching with library resources. I think Google is easier.”
Needs not met by service or response: 19%
Disconnect between instructor and librarian recommendations: 17%
Unable to replicate techniques: 13%
Session was not engaging: 11%
Trouble navigating systems/resources: 8%
Report abuse