Collections-Related Services

Based on previous answers and their role, participants were asked about their use of, and satisfaction with, Interlibrary Loan and Document Delivery services.

Interlibrary Loan (I.L.L.) 

96% of respondents reported they were mostly or completely satisfied with service.

How satisfied have you been when the library has supplied materials from other institutions?

Used service 27%  

Aware of service 43%   

Not aware of service 30%

Comments about Library Services (I.L.L.)

Throughout the survey respondents commented about their experiences with library interlibrary loan services. 

Here are some representative quotes:

• "The interlibrary loan service is a lifesaver for accessing materials not available locally."

• "Interlibrary loan has been crucial for accessing rare materials."

• "Interlibrary loan is a fantastic resource for specialized materials."

• "I appreciate the interlibrary loan service, but it could be faster."

• “I find it always difficult to find the Interlibrary loan page quickly [on the library website]”

Document Delivery

95% of respondents reported they were mostly or completely satisfied with service.

How satisfied have you been when the library has provided scanned materials for you?

Used service 14%  

Aware of service 43%   

Not aware of service 43%

Comments about Document Delivery / Scanning

Several comments about instructors citing the lack of availability for scanned materials due to copyright restrictions. 

Here are some representative quotes:

• "The availability of scanned materials would greatly support my teaching." 

• "It would be helpful to have a clearer understanding of what materials can be scanned and used for teaching purposes."

• "Unfortunately the library was unable to scan a book chapter for my class when requested because of copyright."

Service Awareness

Although ILL and Document Delivery were rated positively by roughly 95% of those who have used them, there was a pronounced lack of awareness that these services existed: 30% were not aware of Interlibrary Loans, and 43% were not aware of Document Delivery. Awareness and use of services differed widely by campus role (e.g., 50% of undergrads were unaware of InterLibrary Loan, vs. 12% of faculty).