CST Policies

If you are requesting work for less than 2 weeks out, please consider contacting one of the Michigan Medicine Vendors. On average Creative Services Team member calendars are booked about 2 weeks out.

The Creative Services Team core working hours are 9am-5pm Monday - Friday. If you are requesting work outside of these core hours, please consider contacting one of the Michigan Medicine Vendors.

All jobs will be completed in the order that the Creative Services team receives them. We will do our best to complete the work in the requested time. If the Creative Services team member needs more information to complete the work and the client doesn’t reply in a timely manner this will delay the turnaround time.

Standard Turnaround Times are when a client will receive the final product after a Creative Services Team Member has photographed or recorded a subject or event.

• Faculty Studio Portrait - 2 Weeks

• Faculty Video Profile - 6 Weeks

• MM YouTube Upload - 2 Weeks

2 Weeks

Lead Times - In this case, lead times refer to the amount of time between an initial work request and when a Creative Services Team Member will photograph or record a subject or event.

Please note that often location video or photo shoot calendars are already booked out about 2 weeks. It is recommended that you try and schedule your request for location video or photo shoots more than 2 weeks out. We will do our best to help with requests that are less than 2 weeks away, but if you are having difficulty scheduling with the CS Team this may be a factor. Please also look at our Standard Turnaround Times to understand how long to expect for final deliverables. (e.g. cleaned up photos from a location photo shoot, or an edited video from a faculty interview)