Welcome to The Ukcanza Institute of English (“Ukcanza,” “we,” “us,” or “our”)website. We connect individuals who want to learn English (“Students”) with a native speaker who can help them learn (“tutors”) for real time video chat language tutoring sessions (“tutoring services”). This User Agreement (the “agreement”) applies to students and tutors, through our website, https://sites.google.com/ukcanzaenglish.com/ukcanza-speaking/home (the “site” or “the platform”).

PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT PROVIDES THAT ALMOST ALL DISPUTES BETWEEN YOU AND UKCANZA ARE SUBJECT TO BINDING ARBITRATION AND CONTAINS A WAIVER OF CLASS AND COLLECTIVE ACTION RIGHTS AND ANY RIGHT TO A JURY TRIAL AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. BY ENTERING THIS AGREEMENT, YOU GIVE UP YOUR RIGHT TO SUE IN COURT, HAVE YOUR CLAIMS HEARD BY A JURY, AND TO BE PART OF A CLASS OR COLLECTIVE ACTION, TO RESOLVE THESE DISPUTES, AS EXPLAINED IN MORE DETAIL IN THAT SECTION.

PLEASE REVIEW THIS AGREEMENT IN ITS ENTIRETY. BY ACCESSING THE PLATFORM OR REGISTERING FOR A USER ACCOUNT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING, AS APPLICABLE, THE ARBITRATION AND CLASS ACTION PROVISIONS AND VIDEO RECORDING PROVISIONS, AND THAT YOU ARE BINDING YOU, YOUR HEIRS, ASSIGNS, AND SUCCESSORS TO THIS AGREEMENT. IF YOU ARE AGREEING TO THIS AGREEMENT ON BEHALF OF AN ORGANISATION OR ENTITY, YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORISED TO AGREE TO THIS AGREEMENT ON THAT ORGANISATION OR ENTITY’S BEHALF AND BIND THEM TO THIS AGREEMENT (IN WHICH CASE, THE REFERENCES TO “YOU” AND “YOUR” IN THIS AGREEMENT, EXCEPT FOR IN THIS SENTENCE, REFER TO THAT ORGANISATION OR ENTITY).

IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT ACCESS OR USE THE PLATFORM.

Eligibility

You may use the platform only if you can form a binding contract with Ukcanza, and only in compliance with this agreement and all applicable local, national, and international laws, rules, and regulations.

If you are a student, you represent that you are over the age of 18 years old in all jurisdictions  (the “minimum age”). If you are a student over the minimum age, but under the legal age of majority, you may not use the platform unless your parent or legal guardian has provided Ukcanza verifiable consent and agreed to this agreement.

If you are a tutor, you represent that you are over the age of 18.

If Ukcanza has previously prohibited you from accessing or using the platform, you are not permitted to access or use the platform.

Additional Terms and Guidelines

Tutor Addendum: The tutor addendum, incorporated herein by reference, also applies to tutors in their access, registration, or other use of the platform.

Guidelines: When using the platform, you are subject to any additional posted guidelines or rules applicable to specific services, offers, and features (the “guidelines”). All such guidelines are incorporated by reference into this agreement. 

Data Privacy

Privacy Policy: Ukcanza’s Privacy Policy is incorporated into this agreement. Please read this notice carefully for details relating to the collection, use, and disclosure of your personal information. 

Tutors are Data Controllers: Tutors will receive personal data of students in the course of tutors providing and Students receiving tutoring services. As used in this section 3, personal data shall have the meaning assigned to the terms “personal data” or “personal information” under applicable data protection laws, such as the General Data Protection Regulation (EU 2016/679) (“GDPR”) . With respect to any personal data obtained by the tutor pursuant to this agreement, the tutor agrees to independently comply with its obligations as a “controller” under the GDPR, to the extent applicable to the tutor.

 Modifications

Ukcanza may make modifications to this agreement (“changes”) at any time. Except as explicitly provided in this agreement, such changes will be effective as to existing users after Ukcanza  provides notice of the changes, either through the platform user interface or sent to the email address associated with your user account; and when you opt-in or otherwise expressly agree to the changes or a version of this agreement incorporating the changes. If you provide written notice that you do not accept a proposed change or decline to expressly agree to a proposed change, Ukcanza may terminate this agreement and your use of the platform.

Account Registration and Use

Student Registration: The platform allows students to request and engage in a video chat session with a tutor for purposes of learning and practising conversation skills in English (a “session”). To access a session in our tutoring services, you must register and create an account through the platform. Registration may require you to:

(i) create a unique username and password,

(ii) provide an email address,

(iii) indicate your current country of domicile,

(iv) indicate your native language,

(v) indicate the language you wish to practise, and

(vi) indicate your gender.

Note that Ukcanza does not have access to your payment card information, as we use a third-party payment processor to receive and process payments.

Tutor Registration: To use the platform and offer tutoring services to students, tutors must register and create an account through the site. As part of the registration process, we may require a tutor to:

(i) create a unique username and password,

(ii) provide an email address,

(iii) indicate tutor’s current country of domicile,

(iv) indicate tutor's native language,

(v) indicate tutor’s gender,

(vi) indicate tutor’s PayPal account, and

(vii) indicate that the tutor is at least eighteen (18) years of age.

Registration Accuracy. You agree that the information you provide, at all times, will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept confidential, accurate and up-to-date at all times.

Password. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft or unauthorised disclosure or use of your account ID or password), you will immediately notify Ukcanza. You may be liable for the losses incurred by Ukcanza or others due to any unauthorised use of your account.

Personal Use. Except as provided herein, Ukcanza accounts may only be used by the user who registered for that account. Lessons purchased by a student may only be used by that student in that student’s account. You agree not to share your username and password or otherwise permit any other person to access or use your Ukcanza account. Under no circumstances may a tutor allow other individuals to use the tutor’s account to perform any services.

Ukcanza is a Marketplace Provider

You understand that Ukcanza is not in the business of providing tutoring services. Ukcanza provides an online marketplace that connects students with tutors.

Tutors are Independent Contractors: You acknowledge that tutors are independent contractors operating an independent business enterprise who use the Platform to offer and provide tutoring services to students. Ukcanza  is not an employer of, or joint employer or integrated or single enterprise with any tutor. You acknowledge and agree that Ukcanza has no responsibility for, control over, or involvement in the scope, nature, quality, character, timing or location of any work or services performed by the tutor, including any work or services that any individual affiliated with the tutor may provide, either as an employee, independent contractor, or otherwise. The student further represents, acknowledges, and warrants that throughout the term they shall at all times treat the tutor as independent contractors and that the student will take no action that is inconsistent with such classification. Ukcanza is under no obligation to ensure any session is completed to the student’s satisfaction.

Tutors Provide Materials. You understand that, except as otherwise specifically agreed between the student and the tutor, the tutor will provide all equipment, tools, materials, and labour that he or she needs to perform the tutoring services agreed to with the student and that Ukcanza will provide no equipment, tools, materials, or labour that may be needed to perform the tutoring services under this agreement. Ukcanza will, however, in its discretion, provide both the student and the tutor with access to the platform to facilitate access to available, optional support resources and materials.

Rules and Prohibitions

  You may not:

• access or use the platform for any purpose that is unlawful or prohibited by this agreement;

• use the platform in any manner that in our sole discretion could damage, disable, overburden, or impair it or interfere with any other party’s use of the platform;

• intentionally interfere with or damage the operation of the platform, or any user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, worms, or other malicious code;

• remove, circumvent, disable, damage or otherwise interfere with any security-related features of the platform, features that prevent or restrict the use or copying of any content accessible through the platform, or features that enforce limitations on the use of the platform;

• attempt to gain unauthorised access to the platform, or any part of it, other accounts, computer systems or networks connected to the platform, or any part of it, through hacking, password mining or any other means or interfere or attempt to interfere with the proper working of the platform or any activities conducted on the platform;

• obtain or attempt to obtain any materials or information through any means not intentionally made available through the platform;

• use any robot, spider, scraper, or other automated means to access the platform for any purpose without our express written permission or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the platform;

• utilise any trademark, logo, or other Ukcanza materials without our express written consent, including through framing techniques or in meta tags of “hidden text”;

• modify the platform in any manner or form, or use modified versions of the platform, including (without limitation) for obtaining unauthorised access to the platform;

• create more than one account, use another person’s account without authorisation, impersonate any person or entity; or forge or manipulate headers or identifiers to disguise the origin of any content transmitted through the platform;

• in any way violate any copyrights, trade secrets, or other rights of any third party, including privacy or publicity rights;

• spam anyone;

• post advertisements or conduct any commercial solicitation purposes without Ukcanza’s written permission;

• engage in conduct or post content that is libellous, defamatory, abusive, threatening, harassing, hateful, obscene, offensive, humiliating to other people (publicly or otherwise), or otherwise violates any law or right of Ukcanza or any third party;

• share other people's private or personally identifiable information without their express authorisation and permission; or

• attempt to indirectly undertake any of the foregoing.

If you are a student, you further agree to only engage in sessions for the sole purpose of learning or practising your English. If you are a tutor, you further agree to only engage in sessions for the sole purpose of teaching English to a student.

User Content

We may allow you to submit, post, upload, publish, submit, transfer, link, display, or otherwise make available (hereinafter, “post”) information, text, graphics, photograph, audio, video, postings, reviews, designs, inventions, or other materials on the platform (“user content”) that may or may not be viewable by other users. You retain ownership of all intellectual property rights you have in the user content you post on the platform.

By posting user content on or through the platform, you grant Ukcanza a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, distribute, and otherwise exploit such user content in any format or medium now known or developed in the future for Ukcanza’s business purposes or as required by law or legal process. In the interest of clarity, the licence granted to Ukcanza shall survive termination of the platform or your account. Notwithstanding the licence granted to Ukcanza in user content and for avoidance of doubt, our use and retention of your personal data, including any that is contained in user content, shall also be governed by and comply with the Ukcanza Privacy Policy. You represent, warrant and agree that you have the necessary rights to grant us the licence described in this section for any user content that you post. You agree that this licence includes the right for other users with permitted access to your user content (e.g. tutors or students) to use your user content in conjunction with participation in the platform and as permitted through the functionality of the platform.

You shall be solely responsible for your own user content and the consequences of posting or publishing it, and you agree that we are only acting as a passive conduit for your online distribution and publication of your user content. You understand that Ukcanza does not control, and is not responsible for, user content, and that by using the platform, you may be exposed to user content from other users that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. To report any inappropriate activity, please email Ukcanza at help@ukcanzaenglish.com . Please also note that user content may contain typographical or other inadvertent errors or inaccuracies.

Ukcanza reserves the right at its sole discretion to remove or disable access to any user content from the platform, suspend or terminate your account at any time, or pursue any other remedy or relief available under equity or law if you post any user content that violates this agreement or we consider to be objectionable for any reason. You agree that Ukcanza reserves the right to monitor user content (but does not assume the obligation), and you understand it remains your sole responsibility to monitor your user content and ensure that your user content is accurate and consistent with your representations and warranties in this agreement.

Ukcanza reserves the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

(i) satisfy any applicable law, regulation, legal process, or governmental request,

(ii) enforce this agreement, including investigation of potential violations hereof,

(iii) detect, prevent, or otherwise address fraud, security, or technical issues,

(iv) respond to user support requests, or

(v) protect the rights, property or safety of Ukcanza, its users and the public.

Licence to Use the Platform

Subject to your compliance with the terms of this agreement, Ukcanza  grants you a limited, non-exclusive, non-assignable, non-sub-licenceable, revocable, licence to access and use the platform as it is provided to you by Ukcanza solely for your personal, non-commercial use and only in connection with your access to and participation in the platform and only in a manner that complies with all legal requirements that apply to you or your use of the platform, including those relating to data security and data privacy, such as those specified in the Ukcanza Privacy Policy.  Ukcanza may revoke this licence at any time, in its sole discretion. Upon such revocation, you must promptly destroy all materials downloaded or otherwise obtained from the platform, as well as all copies of such materials, whether made in accordance with this agreement or otherwise.

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the platform or content available therein, except as expressly permitted in this agreement. The platform or content available therein are provided to you AS IS. If you download or print a copy of any content available on the platform for personal use, you must retain all copyright and other proprietary notices contained thereon. No licences or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Ukcanza or its licensors, except for the licences and rights expressly granted in this agreement.

Ownership and Proprietary Rights

The platform is owned and operated by Ukcanza . The videos, content, visual interfaces, information, graphics, design, compilation, computer code, products, software, services, and all other elements of the Platform   (“Ukcanza materials”) are protected by Republic of Botswana copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. All Ukcanza Materials are the property of Ukcanza or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, service marks, and trade names are proprietary to Ukcanza or its affiliates and/or third-party licensors. Except as expressly authorised by Ukcanza  , you agree not to sell, licence, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorised use of the Ukcanza  materials.

Any feedback, comments, questions, or suggestions (collectively, “feedback”) you may provide regarding the platform is entirely voluntary and we will be free to use such feedback, comments or suggestions without any obligation to you. By sending us any feedback, you further:

(i) agree that we are under no obligation of confidentiality, express or implied, with respect to the feedback;

(ii) acknowledge that we may have something similar to the feedback already under consideration or in development;

(iii) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide licence to use, modify, prepare derivative works, publish, distribute, and sublicense the feedback; and

(iv) irrevocably waive, and cause to be waived, against Ukcanza and its users any claims and assertions of any moral rights contained in such feedback. These provisions regarding feedback shall survive any termination of your account or the platform.

Sessions

Hardware and Software. Engaging in a session requires compatible hardware and may require the download and installation of specified software. You are solely responsible for acquiring and installing any such hardware and software and for determining compatibility with your system, and hereby assume all risk and liability associated with such hardware and software. You acknowledge that it is your responsibility to review and comply with all applicable licence agreements and other terms and conditions relating to all software you use in connection with sessions and the platform, generally.

Restrictions on Use. You agree to only engage in sessions for your personal, non-commercial purposes and agree not to record, copy, redistribute, broadcast, publicly perform or publicly display any such session, except as allowed by this agreement.

Session Recordings. Sessions may be recorded or monitored. You hereby consent to:

(i) the monitoring or recording of any session you engage in, including your likeness therein;

(ii) Ukcanza copying and using such recordings for purposes of providing the services, including without limitation for purposes of tutor evaluation, tutor training, dispute resolution and improving the platform;

(iii) such recording being made available to the other party to the session, including the student or parents of a student;

(iv) such recordings being made available for you to review;

(v) such recording being used or disclosed by Ukcanza to the extent required by law or legal process or to the extent Ukcanza deems necessary for purposes of enforcing or protecting its rights or the rights of a third party;

(vi) as you otherwise agree (including, for tutors, as set forth in the tutor agreement). You hereby waive any rights of publicity, privacy or other rights under applicable law to the extent such rights could be used to prevent Ukcanza from using session recordings for the limited purposes set forth in this subsection or as you otherwise agree (including for tutors, in the tutor addendum), and hereby grant a worldwide, non-exclusive, fully paid-up, royalty-free, irrevocable, perpetual, sublicensable, and transferable licence under any intellectual property rights you may have in or to any session recording or content therein to Ukcanza to copy, modify, distribute and use such recording and content for its business purposes as set forth hereunder or as required by law or legal process.  Notwithstanding the foregoing, you may have certain choices with respect to access to or our retention of session recordings as set forth in our Privacy Policy.

Tutor Availability and Tutor Quality

Tutor Availability: Sessions are subject to tutor availability, and Ukcanza does not guarantee that any particular (or any) tutor will be available at any given time.

 Tutor Quality: You acknowledge that Ukcanza has no duty to verify any stated credentials, experience or qualifications of any tutor, and that Ukcanza  does not conduct any screening of tutors other than as expressly set forth in this section. If you wish to submit a complaint regarding any tutor, please contact Ukcanza at help@ukcanzaenglish.com . Users are responsible for their communications or other interactions with other users on or through the platform. Ukcanza reserves the right, but has no obligation, to monitor disagreements between users, including between students and tutors.

Payments on the Platform

Payment: Students pay for tutoring services by 15 (fifteen) minute units or through a payment plan as described below. Payment will occur through a third-party payment system (e.g., Stripe). All payment terms and conditions are governed by your applicable agreements with the third-party payment system, as applicable. Fees displayed to you are exclusive of any taxes that may be due in connection with such fees, and you agree to pay any such taxes that may be due, other than taxes based on Ukcanza’s net income. You also agree to pay Ukcanza any costs and expenses incurred by Ukcanza, including reasonable legal fees, in recovering any fees due hereunder.

Payment Plans: We may provide Students with an option to sign up for a payment plan in which a designated amount will be charged to a student account on an on demand basis (or as otherwise designated) basis (a “payment plan”). Your account will include information on the payment date for your Payment Plan.

You may cancel a payment plan at any time in your account settings.

Tutor availability and quality of tutors

Tutor availability: The course is subject to tutor availability and Ukcanza does not guarantee that any particular (or any) tutor will be available at any particular time.

 Quality of Tutors: You acknowledge that Ukcanza is under no obligation to verify the credentials, experience or qualifications of any tutor and that Ukcanza does not carry out any screening of tutors except as expressly set out in this section. If you wish to submit a complaint about any tutor, please contact Ukcanza at help@ukcanzainstituteofenglish.co.za . Users are responsible for their communication or other interactions with other users on or through the Platform. Ukcanza reserves the right, but is not obliged, to monitor disagreements between users, including those between students and tutors.

Payments on the Platform

Payments: Students pay for tutoring services in 15 (fifteen) minute increments or through the payment plans described below. Payments will be made through a third party payment system (e.g. Stripe). All payment terms and conditions are subject to your applicable agreement with the third party payment system, if applicable. The fees shown to you do not include any taxes that may be associated with such fees and you agree to pay any taxes that may be due, other than taxes based on Ukcanza's net income. You also agree to pay Ukcanza any costs and expenses, including reasonable legal fees, incurred by Ukcanza in recovering any fees due.

Payment plans: We may offer students the option of registering for a payment plan where a specified amount will be deducted from the student's account on a required (or otherwise specified) basis ("Payment Plan"). Your account will include information about the payment date of your payment plan.

You can cancel a payment plan at any time in your account settings.

Modifications and Termination of Accounts or the Platform.

Platform: Ukcanza may make changes to or discontinue any of the media, products or services available within the platform at any time, and without notice. The media, products or services on the platform may be out of date, and Ukcanza makes no commitment to update these materials on the platform. We may modify the platform or terminate access to the platform without prior notice, and you agree that Ukcanza  shall not be liable to you or any third party for any such termination.

Account: Ukcanza may, at its discretion, with or without cause, with or without prior notice and at any time, decide to limit, block, suspend, deactivate, or cancel your account in whole or in part. If we exercise our discretion under this agreement to do so, any or all of the following can occur with or without prior notice or explanation to you:

(a) your account will be deactivated or suspended, your password will be disabled, and you will not be able to access the platform or your user content, or receive assistance from Ukcanza support teams;

(b) if appropriate at Ukcanza’s sole discretion,  may communicate to other users that your account has been terminated, blocked, suspended, deactivated, or cancelled, and why this action has been taken. You may cancel your use of the platform and/or terminate your account at any time by emailing help@ukcanzaenglish.com . Please note that if your account is cancelled, we do not have an obligation to delete or return to you any user content you have posted to the platform unless otherwise required under applicable law. If Ukcanza terminates the account of a tutor, the applicable tutor shall be entitled to payment for tutoring services performed by the tutor prior to the effective date of termination, payable within sixty (60) days of termination. Such payment shall constitute full settlement of any and all claims of the tutor of every description against Ukcanza.

Third-Party Links and Resources.

The platform may contain information and content provided by third parties and may contain links to third-party websites, and other resources that are not owned or controlled by Ukcanza. Ukcanza is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for such external sites or resources. These links and resources do not imply any endorsement by Ukcanza , and Ukcanza  does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or resource from the platform, you do so at your own risk, and you understand that this agreement and Ukcanza’s Privacy Policy do not apply to your use of such links. You expressly relieve Ukcanza from any and all liability arising from your use of any third- party website, service, or content. You acknowledge and agree that Ukcanza is not responsible or liable for:

(i) the availability or accuracy of such websites or resources; or

(ii) the content, products, or services on or available from such websites or resources.

Disclaimers; No Warranties.

THE PLATFORM AND ANY THIRD-PARTY, MEDIA, SOFTWARE, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE PLATFORM ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, UKCANZA, AND ITS SUPPLIERS, LICENSORS AND PARTNERS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. 

UKCANZA, AND ITS SUPPLIERS, LICENSORS AND PARTNERS, DO NOT WARRANT THAT THE FEATURES CONTAINED IN THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM, SITE, APP OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

UKCANZA, AND ITS SUPPLIERS, LICENSORS AND PARTNERS, DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PLATFORM IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT UKCANZA NOR ITS SUPPLIERS, LICENSORS OR PARTNERS) ASSUME THE ENTIRE COST OF ANY NECESSARY SERVICING, REPAIR, OR CORRECTION. YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD, OR OTHERWISE OBTAIN MEDIA, MATERIAL, OR OTHER DATA THROUGH THE USE OF THE PLATFORM AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH MATERIAL OR DATA.

CERTAIN LAWS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Limitation of Liability.

In no event, including but not limited to negligence, shall ukcanza or its affiliates, contractors, employees, agents or third party partners, licensors or suppliers, be liable for any special, indirect, incidental, consequential or exemplary damages arising out of your use of, or inability to use, the ukcanza materials on the platform or the platform itself, or any other interaction with ukcanza any liability, even if ukcanza or an authorised ukcanza representative has been advised of the possibility of such damages. applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. in such case, ukcanza's liability will be limited to the extent permitted by law.

In no event shall the liability of UKCANZA or its affiliates, contractors, employees, agents or third party partners or suppliers to you for all damages, losses and causes of action (whether in contract, tort, warranty or otherwise) arising out of or in connection with these Terms or your use of the Platform exceed the greater of: (a) the date of your claim within the total amount paid to (or by UKCANZA to you) within the six (6) month period preceding the date of the claim and (b) fifty (50) dollars.

These limitations shall also apply to damages received by you through the Platform or advertised on the Platform or received by you through any link provided on the Platform as a result of any product or service sold or provided to you by a third party other than Ukcanza.

Indemnification.

You agree to indemnify and hold Ukcanza, and its affiliated companies, and its suppliers, licensors and partners, harmless from any claims, losses, damages, liabilities, including legal fees, arising out of your use or misuse of the platform, violation of the rights of any other person or entity, or any breach of this agreement.

The tutor shall further be solely liable for, and shall indemnify, defend and hold harmless Ukcanza and its successors and assigns from and against any claim or liability of any kind (including penalties, fees or charges) resulting from the tutor’s failure to pay the taxes, penalties, and payments due under this agreement, including the tutor addendum. the tutor shall further indemnify, defend and hold harmless Ukcanza and its successors and assigns from and against any and all loss or damage resulting from any misrepresentation, or any non-fulfillment of any representation, responsibility, covenant or agreement on his part, as well as any and all acts, suits, proceedings, demands, assessments, penalties, judgments of or against Ukcanza relating to or arising out of the activities of the tutor and the tutor shall pay reasonable legal fees, costs and expenses incident thereto.

Ukcanza reserves the right, at its own expense, to assume the exclusive defence and control of any matter for which you are required to indemnify Ukcanza and you agree to cooperate with Ukcanza’s defence of these claims.

Arbitration and Class Action Waiver.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN A COURT OF LAW.

Subject to restrictions and prohibitions in applicable law, you and Ukcanza mutually agree to resolve any and all covered justiciable disputes between you exclusively through final and binding arbitration instead of a court of law or jury trial. Except as explicitly stated otherwise in this arbitration and class action waiver section, this arbitration agreement requires the arbitration of any claims that Ukcanza  or you may have against the other or against any of their:

• officers, directors, employees, subcontractors, or agents in their capacity as such or otherwise,

• direct or indirect parents and subsidiaries, and

• affiliates, agents, successors or assigns,

each and all of which may enforce this arbitration agreement as direct or third-party beneficiaries.

Scope. This arbitration agreement is governed by the Republic of Botswana Arbitration Act (1959) and applies to any and all claims or controversies, past, present or future, arising out of or relating to this agreement, this arbitration agreement, or any access or use of the platform, including without limitation, the tutor’s independent contractor classification, the tutor’s provision of services, the student’s receipt of services, any payments made to the tutor through the platform or arising out of or relating to the acceptance or performance of services arranged through the platform, the termination of this agreement, claims of harassment, retaliation, or discrimination and all other aspects of a student’s or tutor’s relationship (or the termination of its relationship) with Ukcanza , whether arising under statutory and/or common law. You and Ukcanza agree that the mutual obligations contained in this agreement and to arbitrate disputes provide adequate consideration for this arbitration agreement. Without limitation, claims covered by this arbitration requirement include any statutory claims under the law, including claims of harassment, discrimination or wrongful termination and any statutory claims.

Initial Dispute Resolution: Most disputes can be resolved without resort to litigation. You can reach Ukcanza’s support department at help@ukcanzaenglish.com . Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with the Ukcanza support department, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.

Demand for Arbitration: If the parties do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims, subject to the terms set forth below. If either party initiates arbitration, the initiating party must notify the other party in writing via hand delivery within the applicable statute of limitations period. This demand for arbitration must include:

(i) the name and address of the party seeking arbitration;

(ii) a statement of the legal and factual basis of the claim; and

(iii) a description of the remedy sought.

Any demand for arbitration by a student or tutor must be delivered to Ukcanza at Plot 32125, Serule Rd, Phakalane, Gaborone. Republic of Botswana. The arbitrator will resolve all disputes regarding the timeliness or propriety of the demand for arbitration. The parties understand that, absent this mandatory arbitration provision, they would have the right to sue in court and have a  trial by jury. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in a court of law.

Class and Collective Action Waivers: You and Ukcanza mutually agree that by entering into this arbitration agreement to arbitrate, both waive their right to have any covered dispute or claim brought, heard or arbitrated as a class action and/or collective action, and an arbitrator will not have any authority to hear or arbitrate any class and/or collective claim (“class action waiver”). Notwithstanding any other clause contained in this arbitration agreement, as defined below, any claim that all or part of this class action waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The class action waiver will be severable from this arbitration agreement in any case, in which

(1) the dispute is filed as a class and/or collective action and

(2) there is a final judicial determination that all or part of the class action waiver is invalid, unenforceable, unconscionable, void, or voidable. In such case, the class

or collective action to that extent must be litigated in a civil court of law of competent jurisdiction, but the portion of the class action waiver that is enforceable shall be enforced in arbitration.

Exception: Litigation of Intellectual Property and Small Claims Court Claims: Notwithstanding the parties' decision to resolve all disputes through arbitration, either party may bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorised use of intellectual property in a court of law to protect its intellectual property rights ("intellectual property rights" means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). Either party may also seek relief in a small claims court for disputes or claims within the scope of that court's jurisdiction.

30-Day Right to Opt Out. Unless you have previously agreed to an arbitration and class action waiver provision for disputes with Ukcanza, you have the right to opt out and not be bound by the arbitration and class action waiver provisions set forth above by sending (from the e-mail address you used to register for your account) written notice of your decision to opt out to help@ukcanzaenglish.com  with the subject line, "ARBITRATION AND CLASS ACTION WAIVER OPT-OUT." The notice must be sent within thirty (30) days of your first use of the platform or the effective date of the first agreement containing an arbitration and class action waiver section, whichever is later; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Ukcanza also will not be bound by them.

Changes to This Section: Ukcanza will provide thirty (30) days' notice of any changes affecting the substance of this section by posting on the platform, sending you a message, or otherwise notifying you when you are logged into your account. Amendments affecting the substance of this section will become effective thirty (30) days after they are posted on the platform or sent to you. Changes to this section will otherwise apply prospectively only to claims arising after the thirtieth (30th) day. If a court of law or arbitrator decides that this subsection on "changes to this section" is not enforceable or valid, then this subsection shall be severed from the section entitled “arbitration and class action waiver,” and a court of law or arbitrator shall apply the first arbitration and class action waiver section in existence after you began using the platform.

Survival: This arbitration agreement survives after the termination of this agreement and/or after you cease any relationship with Ukcanza.

General.

Notices: Under this agreement, you consent to receive communications from Ukcanza electronically. Ukcanza will communicate with you by e-mail or by posting notices on the site or app. You agree that all agreements, notices, disclosures, and other communications that Ukcanza provides to you electronically satisfy any legal requirement that such communications be in writing. Except as provided herein, all notices and communications to Ukcanza shall be in writing and shall be deemed to have been duly given or made

(i) with delivery by hand, when delivered,

(ii) with delivery by certified or registered mail, postage prepaid; or

(iii) with delivery by internationally recognized overnight courier.

Language: Any action brought under this agreement shall be conducted in the English language. If you are located in France or Quebec, Canada, the following clause applies: The parties hereby confirm that they have requested that this agreement be drafted in English. Les parties contractantes confirment qu'elles ont exigé que le présent contrat et tous les documents associés soient rédigés en Anglais.

Complete Agreement: This agreement (including the tutor agreement for tutors) contains the entire understanding between the parties and supersedes, replaces and takes precedence over any prior understanding or oral or written agreement between the parties respecting the subject matter of this agreement. There are no representations, agreements, arrangements, nor understandings, oral or written, between the parties relating to the subject matter of this agreement that are not fully expressed herein.

Severability: In the event any provision of this agreement shall be held invalid, the same shall not invalidate or otherwise affect in any respect any other term or terms of this agreement, which term or terms shall remain in full force and effect.

Transfer and Assignment: This agreement, and any rights and licences granted hereunder, may not be transferred or assigned by you, but may be assigned by Ukcanza without restriction. Any attempted transfer or assignment in violation hereof shall be null and void. The terms of this agreement bind and insure to the benefit of each party and the party’s successors and permitted assigns.

Survival: Sections 3, 6, 8, 10-11, 13, 15-22 will survive any termination of this agreement.

Non-Waiver: No delay or omission by Ukcanza in exercising any right under this agreement shall operate as a waiver of that or any other right. A waiver or consent given by Ukcanza on any one occasion shall be effective only in that instance and shall not be construed as a bar or waiver of any right on any other occasion.

Headings: The headings and other captions in this agreement are included solely for convenience of reference and will not control the meaning and interpretation of any provision of this agreement.

Governing Law; Jurisdiction: Other than the arbitration and class action waiver provision, which shall be governed by the Republic of Botswana Arbitration Act (1959), this agreement will in all respects be governed by the laws of the Republic of Botswana, without reference to its principles of conflicts of laws.

 Contact Us: Please contact us at help@ukcanzaenglish.com   with any questions regarding this Agreement.