Before we can connect to the RPi, we will first install some programs on your laptop that you will need. We will end up connecting remotely to the RPi using two mechanisms: SSH and VNC. What programs you need to install depends on the OS you are running your laptop.
We recommend downloading and installing MobaXterm: https://mobaxterm.mobatek.net/download-home-edition.html (use the installer edition; green button on the right). This tool incorporates both SSH and VNC, and also lets you copy files.
However, if you are having issues with MobaXterm, you can download separate SSH and VNC clients.
Download and install the PuTTY SSH client: https://www.putty.org/
Download and install the RealVNC viewer: https://www.realvnc.com/en/connect/download/viewer/
Download and install the RealVNC viewer: https://www.realvnc.com/en/connect/download/viewer/