Background 

Famous American Wine Critic Robert McDowell Parker Jr.

The "Parkerization" Effect

“In the late 20th century wine become more alcoholic, more concentrated, smoother-textured and less acid”- this is a phenomenon described as Parkerization by wine enthusiasts. Coined after Robert Parker’s influential 100-point rating scale, Parkerization resulted from comparative tasting and people’s mania pursuit of high scores. Notably, it was found that “on average a Parker effect is worth 2.80 euros per bottle of [young Bordeaux] wine”, presenting a compelling incentive for winemakers. To secure high scores, wineries start catering to the preferences of the Parker rating scale, producing wines that are “more alcoholic, more concentrated, smoother-textured”. Parkerization is only a glimpse of the impact of rating systems on market demand and product preference, which all reflect its influence on consumers.

Wine Ratings

In the world of wine, hierarchy is ubiquitous. The classification and rating of a bottle of wine starts as early as before any vines are grown. The hierarchical structures extend across every aspect: varietal, geographical location of vineyards, and for some types of wines—such as Champagnes—even the specific production process is weighted. While wine appreciation inherently involves subjectivity and nuance, contemporary classification systems assign stringent ranks to each bottle, signifying its quality and value. Vintage, price, and possibly a numerical ranking linked to wine appellation were the only numbers of concern to wine enthusiasts in the past. It wasn't until Robert Parker, who first applied numbers to wine using his 100-Point rating scale in the 1970s, that people started assigning scores to wines, ushering in an era where consumers increasingly prioritize and are swayed by these expert-assigned scores.

Consumer Choice of Wine

The fascination with ratings in the realm of wine can be attributed to its classification as an experience good in Economic terms. Economic goods can be categorized according to the nature of their attributes: “whether they are predominantly search attributes (that consumers can examine prior to purchase) or experience attributes (that they can verify only after sampling)”. Unlike goods with predominantly observable attributes before purchase, wines are experiential and challenging to assess before consumption. Consequently, customers are more likely to rely on information sources like recommendations from friends or expert opinions. Furthermore, when making decisions, consumers more frequently consult farther-reaching sources, such as expert opinions, in comparison to more closely related sources (friends and family). Research on the relationship between consumer wine choice and shelf information shows that expert opinion is a significant factor in consumer decision-making. Sensory description, star ratings, and critics’ ratings all increase baseline choice probabilities, with the highest increase happening when there is a high level of expert consensus. These extrinsic attributes of wines have a significant impact on consumers' tasting experiences and assessments as well.

Consumer Mentality

Apart from being an experience good, the influence of expert opinions on consumer wine choices is further fueled by individuals' motivations, particularly the "need of exclusiveness or the social acceptance some consumers seek to fulfill with wine". This mentality is reflected by the prevailing misconception that higher-priced wines always equate to superior quality and findings that suggest that willingness to pay for a particular wine is positively influenced by both detailed descriptions and higher ratings. The way people experience wine, combined with their aspirations, shows how rating systems that reflect expert opinions greatly influence what wines consumers choose.

Connoisseur vs. Novice

Despite the unanimous acknowledgment of experts' positive influence on consumer choices, a noticeable discrepancy emerges between novice consumers and experts in interpreting wine properties. The intrinsic complexity of wine surpasses its extrinsic attributes, making wine writing and evaluation a unique and exclusive discourse community. Flavors and aromas that are so unusually particular and specific made it only possible to be described in terms often esoteric and unconventional, where “even the most straightforward description is bizarre by the standards of normal”. Novice wine lovers face a high barrier of entry due to the intricacies and complexity of the intrinsic properties of wine which contributes to the dichotomy in consumer and expert ratings and experiences.

The divergence in experience is not just between novice wine lovers and experts, it is dependent on the complexity of the information provided and the level of knowledge held by consumers. Often, the more experienced wine drinkers more adeptly decipher cues for flavors when interacting with extrinsic attributes like tasting notes, wine descriptions, and expert ratings. While less-involved consumers may find solace in the apparent simplicity offered by numerical scores as research indicates that “the scarcer their knowledge, the more receptive they [consumers] will be to a simple message”. In other words, numerical score which condense complex evaluations into digestible information, offers the appeal of brevity and simplicity for consumers with more limited knowledge.

But...?

The simplicity offered by rating scores, however, also raises other questions: indeed, less-involved wine drinkers may struggle to comprehend the nuances of a "typical Bordeaux wine," but would their interpretation of an 85-point-rated wine align with those who assigned the rating? With the growing reliance on expert ratings in the wine market in recent years, it has become increasingly important to comprehend how consumers perceive various rating systems and how these perceptions influence their decisions when purchasing wine. This issue is not only economically significant but also essential for reducing the information gap between consumers and producers, ultimately enhancing the overall wine-buying experience. Likewise, gaining an understanding of how various rating systems function has become an additional challenge for consumers, especially with the proliferation of an increasing number of rating systems.