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Summary of Results
Summary of Results
We surveyed people at University of Rochester to find out how they are finding information out on campus, at the bottom you will find the survey that we created and conducted, we have 41 responses. Below you'll find the summary of results we found through the survey.
What people search for when they need to look up information:
Location of a place
Academic event/calendar
Degree requirements
Contact information
Rules
Dining services such as menu and hours
Bus schedule
Hours of operation for a place on campus
Course information
Employment
Library books
Where people go to look that information [ranked highest to lowest]
UR Website
Discover UR
UR Mobile Apps
Peers
Google --> UR Website
Google maps
Reddit
Mapping Data Tools
Mapping Data Tools
UR paper map
GPS phone app
UR Website map
UR Mobile map
Google
Stacks Locator
Stacks Locator
Seems that locating books within the stacks are not a major pain for users with only 22% stating they have a difficult time navigating the stacks and finding the books they are looking for.
Due to this data we decided to remove campus map directions and stacks locator parts of our application
Dining Services
Dining Services
More than 50% of our surveyors say that they check the menus for dining on campus occasionally or more often than that. This seemed to be data that users would be interested in having become more accessible.
In addition, some survey respondents had connections with dining and indicated interest in connecting with Harvest Table reps to learn more about their need and share student concerns.
Down Detector
Down Detector
59% of our surveyors state that they have experienced an elevator, ramp, or doors being down more than once and this is a major accessiblity issue that needs to be confronted, since we have people that are in need of this information it seemed best to crowdsource the data so there is more real-time feedback to the community about paths on campus being accessible or not.
Rate My Course Feature
Rate My Course Feature
Within our need finding we saw that there is an interest in course rating feature and we wanted to implement that idea in our application. Below you will see what specific type of data the surveyors replied in what they seek for in classes.
What kind of data regarding classes?
How the classes are structured
Alternative study tools/guides
Something similar to ratemyprofessors.com with course registration implementation
Filter by class/program
Advice
Course load
When course is offered
Rating
Information about professors
Pros/Cons
Difficulty
Group chat
Detailed course information
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