Student-Focused Improvements to Enterprise Systems

Streamlining Student Privacy

Until recently, students had ten options for a privacy status.The Office of Technology worked with the Registrar's office to redesign how privacy settings work. The departments collaborated to reduce complexity and unnecessary administrative burden, making student privacy options more accurate and viewable to reduce improper sharing of information.

Ed Reiss, Applications Developer I, converted existing data into the agreed-upon four privacy options and updated faculty/staff privilege settings to ensure privacy preferences were systematically aligned.

Student Planning Phase 2

Last year, TWU launched the Student Planning module, which empowers students to search, plan, schedule, and register for courses. Students are able to view their progress in a visually consumable way, as well as run “what-if” scenarios to help in choosing a new degree program. In addition, academic advisors are able to easily review planned courses and provide feedback to their advisees. This year, in collaboration with the Registrar’s Office, Technology upgraded the application version, which introduced new functionality.

Customizations

Additionally, the Colleague Student team developed and released several customizations to enhance the application, assuring that students and academic advisors are provided with the most efficient and effective tool. An example of a customization includes expansion of the tools available within Student Self-Service on the Registration To-Do List. This allows students to quickly complete required tasks prior to registration without leaving Student Self-Service.

Implementation of the Self-Service Finance Module

In collaboration with the Bursar’s Office, the Office of Technology implemented the Student Finance module as part of the multi-year migration from WebAdvisor to the more modern Colleague Self-Service. The Student Finance module allows students to conveniently access their registration statements by term, account activity by term, and links to TouchNet to pay their bill. Next year, the department plans to launch Self-Service Financial Aid, further modernizing TWU students experience of registration, planning, and payment.

The majority of the development and customizations were completed by John George, Sr. Applications Developer, and Michael Nelson, Applications Developer II.

Knowledge Base and Service Catalog Usage

This year, General Counsel and Human Resources joined the Registrar and Office of Technology in maintaining a Knowledge Base in the University's Service Center. The most popular services were

• Pioneer Portal (visited 29,228 times)
• Blackboard and Canvas Learning Management Systems (visited 26,806 times)
• Payroll HR knowledge base category(visited 13,827 times)