If you have firewall rules restricting outgoing traffic you may need to take the following steps to enable Aspera transfers:
Permit outgoing TCP 443 to 169.61.54.116
Permit outgoing TCP 443, 33001, UDP 33001 to 52.26.196.122, 54.184.101.41, 54.188.91.240
This guide details the steps to take in order to upload your assets to our SFTP.
This video guide details the steps from installation to uploading your assets to our SFTP.
This troubleshooting guide will walk you through locating your delivery log to send to our team to further review the delivery issues you may be encountering.