Embedded Files
& Troubleshooting
General known limitations
General known limitations
Data visibility & access
Data visibility & access
For the early adopter program, model data is being uploaded into a new TEMP folder within Trimble Connect which is set to be shared with all project members by default.
⚠️ All models shared through live sharing will be uploaded to Connect
⚠️ Model data might be visible to all project members
⚠️ Data in the TEMP folder can be safely deleted after a session has finished. Deleting this data during a session may cause issues for participants.
Troubleshooting
Troubleshooting
Sometimes things don't go right. If you're running into an issues. Please try the following.
2 Try Rejoining
2 Try Rejoining
Rejoin the session by leaving and then joining again
3 Try Refreshing
3 Try Refreshing
Refresh your browser if you're in Connect
4 Try Restarting
4 Try Restarting
Restart your App and then join again
Specific Known Limitations
Specific Known Limitations
Although we know about these issues, we'd certainly love to hear from you if you do run into any of these to understand what situation you're running into them, and what you're trying to achieve.
This will help us design and prioritze the best solutions. Let us know here
Connect
File Processing
Limitation Models may not show up instantly in Connect due to file processing times.
Recommendation It's recommended to upload any models into connect prior to creating a Live Collaboration Session.
All
Avatars
Limitation Avatars are only disabled from users in a 3D view.
Solution To see Avatars, change to a perspective 3D view type.
Feedback
Feedback
Please submit bugs, requests, and issues through our form
About
About
Page updated
Report abuse