Smart tourism: the new era of the sector and how the TRABITAT initiative drives transformation

08-12-25

Global tourism is moving towards a completely new stage, marked by digitalisation, data-driven intelligence and a deeper understanding of how travellers interact with destinations. This change is not the result of a passing trend, but of a structural transformation driven by a society that values more human, more responsible and more sustainability-oriented experiences. Today’s travellers no longer seek simply to visit a place, but to understand it, feel it and live it authentically. This revolution in motivations has placed technology and data analysis at the centre of tourism’s evolution.

The arrival of generations such as Millennials and Gen Z has decisively accelerated this transition. These groups, with consumption habits very different from those of previous decades, make decisions based on transparency, environmental impact, digital reputation, ethical coherence and personalisation. For them, travelling is a statement of principles: the “why” matters as much as the destination itself.