The OnDuty App

Frequently Asked Questions (FAQs)

How do I set up a complex, rotating shift pattern?
Go to Schedule > Settings > Custom Rotation. You can select pre-built public safety schedules (like 24/48, 12-hour pitman, or Kelly days) or build your own custom cycle from scratch.
Can I sync my OnDuty calendar with my phone’s native calendar?
Absolutely. In your profile settings, select Sync Calendar to export your shifts directly to Apple Calendar or Google Calendar so your family stays in the loop.

Do the protocols work when I am out of cell service or in a basement?
Yes. Once your department's protocols are loaded, they are stored locally on your device. You will have full, uninterrupted access to guidelines and algorithms even completely offline.
How does the Dosage Calculator prevent entry errors during high-stress calls?
The calculator features a high-contrast, clutter-free numeric keypad with strict safety guardrails. If an input weight or age yields a dose outside of standard parameters, the app highlights the entry to prompt a secondary verification.
How often are the medical protocols updated?
Protocols update automatically whenever your device connects to Wi-Fi or cellular data if your department administrator pushes a revision. You can always see the "Last Updated" timestamp at the top of your protocol screen.

Is the AI Narrative tool HIPAA compliant?
Data security is our top priority. The AI narrative tool processes information securely and does not store protected health information (PHI) or patient-identifying data on external servers. We highly recommend using shorthand clinical findings (e.g., "65M, chest pain, given 324mg ASA") rather than names or social security numbers.
Can I customize the charting style (SOAP vs. CHART)?
Yes. Before generating your narrative, you can select your preferred formatting template (such as SOAP, CHART, or a chronological narrative) from the dropdown menu to match your agency’s charting requirements.

How does the app know which places are open during late-night shifts?
The Food Finder uses live, real-time location data filtered specifically for businesses currently operating. It prioritizes 24-hour establishments and late-night spots nearby.
Can I filter for parking that accommodates an ambulance or fire rig?
Yes! You can toggle the "Rig Friendly" filter to highlight locations with larger turning radiuses, accessible drive-throughs, or dedicated oversized parking spots.

If you encounter an issue on the line, use these quick troubleshooting steps to get back up and running:

Protocols not loading? Ensure you have an active internet connection the first time you log in so your agency's files can cache completely. If they still won't load, go to Settings > Clear Cache and restart the app.
Missing Shift Notifications? Check your phone's native system settings. Navigate to Settings > Notifications > OnDuty and ensure "Allow Notifications" and "Critical Alerts" (if applicable) are enabled.

Forgot Password: Click "Forgot Password" on the login screen to receive a secure reset link via your registered email.
Agency Code Issues: If you are onboarding a new device and your department code isn't recognized, please contact your shift commander or agency administrator to verify if the roster cap has been reached.

Our dedicated support crew is available around the clock to keep your shift running smoothly.