Device Updates: Troubleshooting
Asking for Activation Information
Asking for Activation Information
If you see this message that asks for Activation Information please click the "Self-Service" button under "Sign In."
Asking for an Email or Password
Asking for an Email or Password
If you see this message that asks for and email or password, please quit the Mosyle Manager app (type command Q on your keyboard) and then reopen the Mosyle Manager app. You should see the "self-service" button from there.
iPad Storage Full
iPad Storage Full
If you get the message that the iPad is too full for the download check your iPad storage: Settings > General > iPad Storage.
Save any old images or work to your Google Photos/Google Drive and delete them off your iPad. Then try again.