Embedded Files
We are Here to Help
We are Here to Help
We model and encourage open communication in the therapy setting, particularly when issues arise, to promote clarity and reasonable expectations. In compliance with the State of Texas, we provide the information below to assist you in understanding your rights as a consumer and our commitment to transparency.
Clinical Supervision and Licensure
Clinical Supervision and Licensure
Carlete Metoyer is a Licensed Professional Counselor-Supervisor (LPC-S), licensed by the Texas State Board of Examiners of Professional Counselors (License #78961). As a Practice Owner and Provider, she maintains all clinical and administrative operations in accordance with state as well as board legal and ethical standards.
Records Requests
Records Requests
We are required to retain client records for 7 years, or 5 years after a former adolescent client has turned 18. If needed, records can be requested via the client portal. Administrative charges will apply.
"No Surprises" Act
"No Surprises" Act
You have the right to receive a "Good Faith Estimate" explaining how much your healthcare will cost. Providers are required give clients a reasonable estimate for healthcare needs for an item or service if the client doesn't have insurance or is not planning to use insurance for services. If you plan to seek services as a self-pay client, a Good Faith Estimate will be provided prior to starting services.Â
For more information, visit: https://www.cms.gov/nosurprises
Regulatory Compliance
Regulatory Compliance
We strive for professional excellence in every interaction. However, should you have a concern that we cannot resolve through open communication, you may contact our licensing board:
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
512-305-7700
Investigations/Complaints 24-hour, toll-free system: 800-821-3205
Page updated
Report abuse