PTC-SDN's Citizen's Charter
A Citizen’s Charter is a document that details all of its frontline services, including step-by-step procedures showing the requirements, time, and fees involved for clients to get what they need. ARTA requires Citizen’s Charters to be displayed prominently in government service offices so that clients can easily check if they are being served according to proper standards.
PERFORMANCE PLEDGE
We, the officials and employees of the Technical Education and Skills Development Authority (TESDA), voluntarily, and out of a sense of duty, do hereby make the following manifestations:
That, good governance is essential for sustainable economic and social development;
That, good governance translates to the delivery of public services in a responsive, accountable and transparent manner by a public organization;
That, the TESDA philosophy, methods, procedures and standards in delivering its services are contained in the TESDA Citizen’s Charter, which we have read and essentially understood.
That, in view hereof, we hereby commit to do the following:
To know and abide by TESDA’s service standards in performing the duties and responsibilities of my/our appointive /designated position/s, wherever possible;
To seek continual improvement of the service process/es of our service area;
To account for the Citizen’s satisfaction/dissatisfaction in the TESDA services for which our work group is responsible;
To attend to all clients/ customer or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch break;
and Through example, encourage others to be guided by and adhere to the service standards spelled out in the TESDA Citizen’s Charter.
