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If you have any questions about the exam process, please email: analystexamsupport@telusinternational.ai
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Page Content
Structure
Structure
The Exam questions are referred to as Surveys
There are up to 40 surveys, you can only fail 10
To pass the exam, ensure to read the Guidelines
Tackling an Exam Question
Tackling an Exam Question
Tackling an Exam Question Question Breakdown
Question Breakdown
Let's examine the appearance of a task, click on the numbers for an explanation of the purpose.
Now let's look a little closer at the Search User Information
Now let's look a little closer at the Search User Information
And now let us examine the Result
And now let us examine the Result
Part of the result is the Relevance,
Part of the result is the Relevance,
click each for a short explanation if the meaning.
User Intent Issue
Select when the demotion is due to a result only partially fulfilling the query intent
Distance/Prominence Issue
Select when the demotion is due to a distance issue based on the user or viewport location or when you demoted for a result that is less prominent based on the initial query intent.
You can also select this option when the query asks for something at a specific location and the result is not at or near the requested location.
Name and Category Accuracy
Name and Category Accuracy
If both issues were reasons for your relevance rating, select both checkboxes.
Rating Address Accuracy
Rating Address Accuracy
You should use the Official USPS website to verify the accuracy of US addresses. For the purposes of our program, we consider the USPS website as a reliable and official resource for address research in the United States.
To find out how to use the tool, click the button below!
Rating Pin Accuracy
Rating Pin Accuracy
The location represented by the pin should reflect the result. Pin ratings should be evaluated individually and not influenced by address or other data. A pin can be correct when other rating components are rated wrong.
How To Approach a Query in the Exam
How To Approach a Query in the Exam
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