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The ticket system is used to submit work requests to both the Maintenance and Technology departments. We ask that you use this ticket system for all non-emergency work requests. Once a ticket is opened, you will receive a confirmation e-mail with your ticket number. You may check the status of your ticket or add additional information at any time by returning to the Support Center.
For emergency Technology requests, please call 7900. For emergency Maintenance requests, please call 6019.
To access the Support Center, visit helpdesk.techcampus.org (no www) from any Tech Campus computer. To create a new ticket, click Open a New Ticket. To check on or update an existing ticket, click Check Ticket Status. You will be asked to log in. Please use the same username and password as the one provided to you by the Tech Department.
When you select Open New Ticket, you will see the page shown below. Fields marked with an asterisk (*) are required. The Help Topic is used to route your request to the correct department. Choose either Maintenance or Technology. The Issue Summary field is a brief summary of your ticket. The Issue Details field is where you enter the full details of your request. You may also attach files to your request if necessary. Click Create Ticket when you have completed filling out the form.
Some examples of request topics for the Maintenance department include: electrical, plumbing, heating/cooling, equipment repairs, keys/locks, cleaning supplies and furniture/equipment moving.
Some examples of request topics for the Technology department include: computers, audio/visual, telephone, PA and e-mail.
Please be sure to include as much information as possible, such as:
Room number
Location within the room
Tag numbers (equipment, computers and A/V, for example: "152-01" or "LCART7-13")
Full description of problem
Steps required to re-create the problem
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