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Support Documents
Support Documents
Log in to Google with your FWISD credentials to ensure you can view and access all training resources on this site.
QRG: Logging into empoWEr Training Site
QRG: Logging into empoWEr Training Site
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QRG_Logging into empoWEr Training Site_09-2025.pdfQRG: Logging into empoWEr Live Site
QRG: Logging into empoWEr Live Site
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QRG_Logging into empoWEr Live Site_09-2025.pdfIRD: Accessing and Navigating empoWEr
IRD: Accessing and Navigating empoWEr
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IRD_Accessing and Navigating EmpoWEr_02-2026.pdfQRG: Submitting Incident in SupportHub for Technology Issues
QRG: Submitting Incident in SupportHub for Technology Issues
#helpticket #supporthub #servicenow
For help with empoWEr :
CREATING TICKET
Steps 1: Click New Ticket
Step 2: Select Software/Online Systems
Step 3: Select Empower IEP
Step 4: Describe issue in detail
Step 5: In Issue Specific Question section select No if you already have access to the live site. Only select Yes if you do not have access to the live site.
Steps 6-11: Complete as outlined.
Note: A separate ticket is required for each student record impacted.
QRG_Submitting a Help Ticket in Incident IQ_12-2025.pdfRecorded Trainings
Recorded Trainings
Log in to Google with your FWISD credentials to ensure you can view and access all training resources on this site.
Special Note: This site highlights only a few of the empoWEr resources that are available. All empoWEr users should refer to the vendor resources, live chat, and training videos that are availbalbe directly through the empoWEr platform ror detailed reference materials that are tailored to specific job roles.
empoWEr Training for SPED
empoWEr Training for SPED
VIDEO_empoWERr Basics for SPED_10-2025.mp4District Provided Training
empoWEr Training for 504
empoWEr Training for 504
VIDEO_empoWEr Basics for 504 Counselors_10-2025.mp4District Provided Training
empower1.mp4Vendor provided training - 59:19
empower2.mp4Vendor provided training - 1:14:29
Available Trainings
Available Trainings
The IT Training Team is excited to offer ongoing general navigation trainings to empoWEr users throughout the school year. All available in-person and virtual trainings can be found on the training calendar below. Use the horizontal scroll bar to easily locate the Eduphoria registration link and meeting link for applicable sessions.
Log into Google with FWISD credentials to view training calendar.
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