When you use a browser, such as Chrome, it saves some information from websites in its cache and cookies. Clearing your cache can fix certain problems, such as loading websites and increasing the performance on your device. See the steps for clearing your cache below, or click here for a visual.

1. Open Chrome.

2. At the top-right, click three dots - then More Tools.

3. Click Clear browsing data.

4. At the top, choose a time range. To delete everything, select All time.

5. Next to 'Cookies and other site data' and 'Cached images and files', tick the boxes.

6. Click Clear data.

As a last resort, you can restore your browser settings in Chrome at any time. You might need to do this if apps or extensions you installed changed your settings without your knowledge. Your saved bookmarks and passwords won't be cleared or changed.

1. Open Chrome.

2. At the top right, click the three dots - then Settings.

3. At the bottom, click Advanced.

4. Under "Reset and clean up," click Restore settings to their original defaults and then Reset Settings.

• It is possible that the camera has been blocked on a certain site. This is a common problem in Google Meet especially if the "Ask before accessing" is turned on. Users will inadvertently click block instead of allow. To check/resolve this:

1. Open Chrome.

2. At the top right, click on the three dots.

3. Click Settings.

4. Under "Privacy and security," click Site settings.

5. Click Camera. Turn on or off Ask before accessing. Review your blocked and allowed sites. If you are having trouble using either site, it may be listed under Block. If so, click the trash icon to remove it.

A downloadable QRG is found here for your reference.

• Check and make sure the camera isn't obscured or damaged.

• Power down your Chromebook.

• Click the App Launcher or search for the Camera app. Click on Camera to see if it is working. Check to see if the camera works in other applications.

• It is possible that the microphone has been blocked on a certain site. This is a common problem in Google Meet especially if the "Ask before accessing" is turned on. Users will inadvertently click block instead of allow. To check/resolve this:

1. Open Chrome.

2. At the top right, click on the three dots.

3. Click Settings.

4. Under "Privacy and security," click Site settings.

5. Click Microphone. Turn on or off Ask before accessing. Review your blocked and allowed sites. If you are having trouble using either site, it may be listed under Block. If so, click the trash icon to remove it.

A downloadable QRG is found here for your reference.

• Power down your Chromebook.

To rotate your screen, hold the CTRL-key, SHIFT key, and Rotate button at the same time. Continue pressing the three keys until the screen has returned to the correct position. Click here for a visual of the keys.

It appears that the large mouse cursor setting is turned on under Accessibility. To turn this off, you will need to click on the lower right corner of your screen. Next, click on the Accessibility setting. From here, uncheck Large Mouse Cursor.

It appears that the full-screen magnifier setting is turned on under Accessibility. To turn this off, you will need to click on the lower right corner of your screen. Next, click on the Accessibility setting. From here, uncheck Full-Screen Magnifier.

It appears that the high contrast setting is turned on under Accessibility. To turn this off, you will need to click on the lower right corner of your screen. Next, click on the Accessibility setting. From here, uncheck High Contrast Mode. Click here for a visual.

It appears that the keyboard setting has been changed on your Chromebook to something other than the US keyboard. To change this setting back, click the lower right-hand corner of your screen. Select the Keyboarding setting. Change the setting to US keyboard. Once you do this, you will see US in the lower right-hand corner of your screen indicating you have selected the US keyboard. Try to type again on your keyboard, and the keys should be correct. Click here for a visual.

Click the lower right-hand corner of your screen. Next to the icon that resembles a sun, move the slider to your desired brightness.

If the extension icon is visible on the top of the browser, you can right-click on the icon and choose Remove from Chrome.

If you do not see the extension, go to the top right, and click the three dots. Click More Tools. Click Extensions. Locate the extension, and click Remove.

The Chromebooks should update automatically, but if students aren’t shutting down each day (just closing the lid), they may not be getting the updates. To check for the latest version:

1. Open Chrome.

2. At the top right, click on the three dots.

3. Click Help>About Google Chrome. At the top of the screen, you will see the version and the following: "To see if your device is up to date, go to Chrome OS Settings." Click Chrome OS Settings link.

4. Click CHECK FOR UPDATES. If any updates are available, they will automatically install.