Frequently Asked Questions

• How do I login to my TDSB student account?

• How do I request a device for virtual learning?

• How do I request Home Internet Service for virtual learning?

• How do I join a Microsoft Teams meeting or Google Meet?

• Click here for answers 

Note:  Password resets and "how to" questions about digital learning tools and classwork related questions should be directed to your teacher.

Still Need Help?

Contact Us

• TDSB School Community IT Support: 416-396-9100
  (Monday - Friday, 8:00 a.m. to 4:00 p.m.)

• Submit a Question/Issue

The 2 ways to fix common Chromebook problems can be solved by: 

1. CHROMEBOOK POWERWASH INSTRUCTIONS Troubleshooting Link 

2. CHROME OS (OPERATING SYSTEM) UPDATE INSTRUCTIONS 

IF you continue to have Chromebook problems - please inform your teacher-librarian. They will fill in a help ticket for you.

(Note that there is a potential charge for repair fees and/or replacement cost.) 

If you have physical damage to your Chromebook - then you are responsible for paying for its repair. It is the student's responsibility to ensure their Board provided Chromebook is cared for properly. 

Also :  Student Chromebook Keyboard Shortcuts