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Our process for learning and designing a new framework for South West Hospital and Health Services Mental Health, Alcohol and Other Drug Services.
OCT 2022
STARTING WITH WHAT WE KNOW
We are building on commitments already made through joint planning with WQPHN and other community and service partners.
We know SWHHS MHAOD needs to...
Strengthen integration between existing services using available and existing resources more effectively and complements/ builds or informs on existing service integration projects and initiatives within the service
Improve access, experiences and outcomes with care responses that improve community and consumer experiences in accessing care for mental health conditions, alcohol and substance use
Embed evaluation by monitor and evaluate through pre-defined quality indicators
Partner more effectively and respond to SWHHS’ agenda of better service integration in partnership with local primary and community service providers
NOV 2022 – FEB 2023
PLANTING 3 SEEDS TO START A CONVERSATION
Care and wellbeing happens in the home and in community
Care and wellbeing happens in the home and in community
Community is where wellbeing is created and protected. Most care for people happens within community and households.
Services working with people and communities to design, deliver and improve
Services working with people and communities to design, deliver and improve
Building future community wellbeing through demonstration and commitment to co-production
Partnership, connection and collaboration for wellbeing
Partnership, connection and collaboration for wellbeing
Working with community, between services and with sector partners in new and different ways
Listening to community
As part of our commitment to learning what works with community, we will be reaching out to a range of staff, community members, service partners and service stakeholders across the South West and asking them to have a conversation about what these three seeds mean to them.
For each of the 3 seeds we are asking the following questions...
What is already working well in your community?
If we planted this seed, what would you like it to grow into?
What might stop this idea from growing?
What is one simple thing we can make happen tomorrow?
We created a 3 Seeds Activity Pack offering three ways to support a conversation. You are welcome to download the pack to support a conversation in your team, community, group — or just to reflect on your own.
Sharing stories
People from communities in the South West are invited to share a story or idea related to your experience of mental health, alcohol and other drugs.
We are using an app called VideoAsk to capture stories.
People can add their story via phone or on a computer. We have restricted responses to voicemail or text to preserve people's anonymity. An internet connection is required to submit a story.
Alternatively you can email us your story directly
NOV– DEC 2022
GATHERING INSPIRATION & DRAFTING A FRAMEWORK
TACSI will gather direction from all the good work done so far by WQPHN and other government, community and service partners in the mental health, alcohol and other drug sector — and inspiration from other regional and remote services and integrated frameworks to inform the Co-design Group.
TACSI will work with SWHHS MHAOD and the Project Stewards to create a draft framework for how SWHHS Mental Health, Alcohol and Other Drug Services will work with community and partners to deliver better outcomes in the South West.
JAN–FEB 2023
REFINING THE FRAMEWORK TOGETHER
A Co-design Group of 8–12 people will be formed through extensive invitations across the South West to consumers, carers, SWHHS professionals and partners. The Co-design Group will be made up from a majority of people with lived experience of Mental Health, Alcohol and Other Drug Services and will also include Carers, SWHHS Professionals and Service Partners.
The Co-design Group will meet to work through fundamental aspects of the draft framework including hot topics that lean into the complexity and constraints of the local context.
With TACSI's support and in collaboration with the Project Stewards, the Co-design Group will recommend a framework for how SWHHS Mental Health, Alcohol and Other Drug Services will work with community and partners to deliver better outcomes in the South West.
MAR 2023
MAKING THE CASE
The Project lead and the Project Stewards will use the recommended framework to inform a business case to create the conditions, resources, policies and time to support the framework and the SWHHS MHAOD teams who will work to bring this into reality over time.
who is involved
who is involved
what is their role and what is their influence over the outcome?
SWHHS Executive
Project sponsor and SWHHS Executive Team
Role: Creating conditions for the project; Overseeing the draft framework; Overseeing co-design group outputs.
Influence: Final decision making and approval of the framework
Project lead
Director of Mental Health, Alcohol and Other Drugs
Role: Oversight and support of: all project activities, creation of draft framework; co-design process and outputs.
Influence: Project decision making and endorsement of the framework
Project Stewards
Majority lived experience of receiving MHAOD services plus carers, professionals and service partners.
Role: Supporting the creation of the draft framework and supporting the Co-design Group to contextualise their recommended framework.
Influence: Influence selection of Co-design Group; Collaboration with SWHHS MHAOD and Co-design Group to design a framework for better outcomes.
Co-design Group
Majority people with a lived experience of receiving MHAOD services plus carers, professionals and service partners.
Role: Building on Staff, community, partners and service stakeholder contributions and responding to a draft framework
Influence: Collaboration with SWHHS MHAOD and Project Stewards to design and recommend a framework
Staff, community, partners and service stakeholder contributors
People and communities living and working in 15 sites across the South West — invited by SWHHS.
Role: Offering a voice to tell SWHHS what’s working, what a future model might deliver and what might need to change to make that happen.
Influence: Informing SWHHS through activities and stories to articulate local strengths, needs, gaps and hopes in the South West
The Australian Centre for Social Innovation (TACSI)
A consulting team with expertise to bring people together in co-design.
Role: Designing and supporting the process and stakeholders.
Gathering inspiration and direction for the framework; Designing and supporting the process to engage with communities and other stakeholders; Supporting the creation of the draft framework; Facilitating the co-design group
Influence: Informing the Co-design Group through a draft model.
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