Emergency & Fire

Fire Procedures 

Our Team have been trained to respond to any emergency situation. In the event of an emergency, contact Reception by calling 03 442 4868 and report the location of the emergency.

If you find a fire

If you discover fire, smoke, or unusual heat, please remain calm and take the following steps (if it is safe to do so).

1. Press “8000” for Reception

2. Please tell the operator;

• The exact nature of the problem, e.g Fire, Smoke, Heat, Sparks etc

• The exact location of the problem, e.g Fire place in Suite 213

• The seriousness of the issue, your name and location

3. Leave the area immediately

4. Evacuation Assembly Areas are located on the driveway area between the buildings

Alarms

If the alarm sounds, please check the room and if there is NO visible sign of smoke or fire, please phone Reception on “8000” and advise the team to avoid false callouts of the fire department.

IF YOU CAN’T LEAVE YOUR SUITE 

1. Press “8000” for Reception

2. Stay low to the floor 

3. Hold a wet cloth over your nose and mouth for easier breathing 

4. Help is on the way

Physical address

Swiss-Belhotel Napier

36 Munroe Street, Napier, 4110, New Zealand

» Evacuation Assembly Areas are located on the Driveway / Car Park

Earthquake Safety

What to do during an earthquake

If you are inside the Suite, no more than a few steps, Drop, Cover, Hold. Stay indoors until the shaking stops and you are sure it is safe to exit. In most buildings in New Zealand you are safer if you stay where you are until the shaking stops. If you are outside when the shaking starts, move a few steps away from buildings, trees, streetlights and power lines, then Drop, Cover, Hold. 

What to do after an earthquake

• Expect to feel aftershocks

• Check yourself for injuries and get first aid if necessary, by phoning Reception at 03 442 4868 or make your way to Reception if phones are out of order.

• If you are in a damaged building, try to get outside to the evacuation assembly area if safe to do so

• Report any damage to Reception

• Only use phones for short essential calls to keep the lines clear for emergency calls

If an earthquake is long or strong - get gone.

» Evacuation Assembly Areas are located on the Driveway / Car Park.