Parent Support
FREQUENTLY ASKED QUESTIONS
Click on the question below to open the resolution.
How CAN I CHECK MY CHILD'S GRADES USING THE PARENT PORTAL?
☞ This option is available for JH/HS parents...
power the device on and connect to the internet
navigate to www.sweethome.k12.or.us
3. follow the directions on the parent tutorial video
How does my child login to canvas from SHSD CHROMEBOOK?
☞ Using a District Chromebook...
power the device on and connect to the internet
sign in with your @students.sweethome.k12.or.us username/password
Student usernames are generated by our district's Central Office IT Staff and follow this format:
##lastnamefirstinitial@students.sweethome.k12.or.us
3. open up Chrome, type in shsd.instructure.com
How does my child login to canvas from aNOTHER DEVICE?
☞ Using a Tablet or Smartphone...
power the device on and connect to the internet
download the free Canvas Student app to device
open app and sign in with your @students.sweethome.k12.or.us username/password
click on the Dashboard to get started
☞ Using a Laptop/Desktop/Netbook...
power the device on and connect to the internet
open a web browser (i.e. Safari, Chrome, Mozilla - Internet Explorer is not recommended for Canvas use)
pro-tip: when students use Chrome and sign-in with their district account, they will activate the ‘Single Sign-on’ feature for Sweet Home students and can skip Steps 6-7.
type in the following URL: shsd.instructure.com
click on the button 'Login with Google'
sign in with your @students.sweethome.k12.or.us username/password
click on the Dashboard to get started
HOW DO I FIND MY CHILD'S USERNAME/PASSWORD for CANVAS?
After enrollment, student usernames are generated by our district's Central Office IT Staff and follow this format:
Please call your child's school for assistance in recovering a student username/password:
My CHILD HAS NEVER USED CANVAS BEFORE, WHAT SUPPORTS ARE AVAILABLE FOR THEM?
After enrollment, your child will automatically be enrolled in one of 2 training options:
Students can complete these tutorials at their own pace and will have access to them for reference/review throughout the school year.
Additionally, students can find assistance in Canvas by clicking the Help icon at the bottom of the navigation panel (see screen shot on the right).
HOW DO I CREATE A PARENT LOGIN TO CANVAS?
It only takes a couple of steps to create a parent 'Observer' account connected to their child/ren's Canvas accounts. Before you begin, you will need the following:
Pairing code(s) from each child's Canvas Account (Account>Settings>Pair with an Observer); each pairing code expires after 7 days.
Access to the parent website: https://shsd.instructure.com/login/canvas (Need a Canvas Account? Click Here, It's Free>Parents sign up here).
Complete Parent Sign Up information on the next screen: create login with valid email address, set password, and pairing code.
You can find more information about the Observer role in Canvas, here.
WHEre CAN I FIND SUPPORT FOR CANVAS OR CHROMEBOOKS?
Contact your school Helpdesk for support in the following areas:
Internet connectivity problems
Issues with Chromebooks, WiFi hotspots, etc.
SHSD Network login issues or assistance
Password reset
Student ID information
Canvas & Zoom Troubleshooting
Foster Elementary, 541-367-7180
Hawthorne Elementary, 541-367-7167
Holley Elementary, 541-367-7162
Oak Heights Elementary, 541-367-7165
Sweet Home High School, 541-367-7142
Sweet Home Jr High, 541-367-7187
After Hours Reporting Form, bit.ly/Canvas311
Additional support can be found online in Canvas' Student Community Guide, linked here.
ADDITIONAL RESOURCES FOR PARENTS
VIDEO RESOURCES
SLIDE DECKS, USER GUIDES, ETC.
Distance Thriving Guide #2.pdfParent Newsletter from LBLESD (published November 16, 2020).
Step-by-Step Parent Guides from the Canvas LMS Community Page
Parent App Guide
WIFI RESOURCES & SUPPORT
Wifi:
SHSD-Public
Password: huskies55
Low-cost Internet Options
Mobile Hotspot Tech Specs
AT&T Netgear Device Help (website)
AT&T Moxee Device Help (website)
T*Mobile Franklin T9 Hotspot Device Help (website)
Verizon Ellipsis Jetpack Overview (recalled by manufacturer)
All now Sweet Home School District Students qualify for the Affordable Connective Program!
On December 31 the FCC launched the Affordable Connectivity Program (ACP). This longer-term program was created by Congress in the Infrastructure and Jobs Act, and replaces the Emergency Broadband Benefit program. This investment in broadband affordability will help ensure households can afford the internet connections they need for work, school, health care and more.
The ACP provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
Enrollment in the ACP is now open for households with at least one member qualifying under any of the following criteria:
Has an income that is at or below 200% of the federal poverty guidelines;
Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision;
Received a Federal Pell Grant during the current award year; or
Meets the eligibility criteria for a participating provider's existing low-income program.
As we transition to this new program, the over 9 million households fully enrolled in the Emergency Broadband Benefit Program as of December 31, 2021 will continue to receive their current monthly benefit until March 1, 2022. More information about steps current Emergency Broadband Benefit recipients must take to continue receiving the Affordable Connectivity Program benefit after March 1, 2022 will be available in the coming weeks.