Embedded Files
Online Back-to-School Packet Tutorials
I do not know my Family Access Parent login information. How do I retrieve that?
I do not know my Family Access Parent login information. How do I retrieve that?
The easiest way to retrieve your password is to use the "Forgot your Login/Password" link on the Skyward login page. Click on the link and enter the email address you have associated with your Family Access account. Within a few minutes, you will receive an email at that address from donotreply@wlcsd.org with a password reset link. Pay attention to the contents of the email as it also includes your username. If your email address is associated with more than one Family Access account, you will receive a separate email for each account.
If you no longer have access to the email account on file in Skyward or otherwise cannot retrieve your password, email familyaccess@wlcsd.org or call 248-956-2190 (email is best). Please include ALL of the following information in the body of your message. You will be contacted within 3 business days.
- Guardian Name
- Your student name(s) and name of schools they attend in Walled Lake Schools
- Guardian's email address currently on file with the district
- Daytime phone number
I need assistance with translating the Back-to-School Packet.
I need assistance with translating the Back-to-School Packet.
If you do not have direct contact with the English as a Second Language department, please email familyaccess@wlcsd.org with the name of each student in your family, the school they attend, and the language you speak.
Do I need to complete the Back-to-School Packet for all of my children?
Do I need to complete the Back-to-School Packet for all of my children?
Yes. The Back-to-School Packet must be completed for all students.
When I log in, I don't see the Back to School packet link.
When I log in, I don't see the Back to School packet link.
The Back to School Packet will be active after August 1st. Verify you are logged in using a parent Family Access account. (A parent account username is alphanumeric - SMITHMAD000; a student account username is the student's ID number - 1234567.)
If you are in a situation with multiple households, the Back to School Packet can only be completed by the first family of the student. To temporarily switch the order of the families to complete the packet, you must contact your child's school directly. This switch cannot be done by the district office.
I completed all the steps, but the Submit button isn't active for me to finish my packet.
I completed all the steps, but the Submit button isn't active for me to finish my packet.
On the right-side of the screen, all the required steps should have a green check mark if they are completed. If you are missing a check mark, return to that step and press the "mark as complete" button below the instructions/content of the page.
If the "mark as complete" button is grayed out, you need to click on the link to external documentation/information in order to activate the button.
I cannot move on from one of the steps. The "mark as complete button" isn't active.
I cannot move on from one of the steps. The "mark as complete button" isn't active.
If the "mark as complete" button is grayed out, you need to click on the link to external documentation/information in order to activate the button.
I submitted my Back to School packet, but it says my submission is "pending". Is this a problem?
I submitted my Back to School packet, but it says my submission is "pending". Is this a problem?
No. If your submission is marked as pending, it means that you updated information (phone number, medical alerts, etc.) that needs to be verified by the school office. If there are issues with your changes, you will be contacted by the office for clarification.
I already submitted my packet, but I need to update a phone number. How do I do that?
I already submitted my packet, but I need to update a phone number. How do I do that?
In Family Access, click on the Back-to-School Packet menu item at the right of the screen to open the status of your packet. You can "unsubmit" the packet to make the necessary changes. Be sure sure to resubmit your packet once you are finished.
I need to make a change to my address, but that is grayed out in the packet. How do I update that?
I need to make a change to my address, but that is grayed out in the packet. How do I update that?
Any changes made to a student's address, including typos, must be done directly through the school office. You cannot update the address through the Back-to-School Packet.
Some of the contacts under my emergency contacts will not let me make any changes. What do I need to do to update those?
Some of the contacts under my emergency contacts will not let me make any changes. What do I need to do to update those?
If you have emergency contacts that are also families in the school district, you will not be able to make changes (other than adding/removing) to their contact information. Those people must make the updates themselves. If they update their phone numbers, the information will be updated on your emergency contact page as well.
I need help with the Application for Free and Reduced Lunch.
I need help with the Application for Free and Reduced Lunch.
If you need assistance in completing the Food Service Free and Reduce Lunch application, please contact Julie Fortner via email at JulieFortner@wlcsd.org or call 248-956-3080.
I have gone through all these suggestions and I still have questions about the Back-to-School Packet. What do I do now?
I have gone through all these suggestions and I still have questions about the Back-to-School Packet. What do I do now?
If you have gone through all these suggestions and followed the video and PDF tutorials and still have questions, please email familyaccess@wlcsd.org with your specific question. Be sure to include your child(ren)'s name(s), school, and a detailed explanation about the trouble you are having (screen shots help, if possible).
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