Q1: What is your return/exchange policy?
If you're not fully satisfied with your purchase, we're here to help.
you may return your helmet within 14 days of receiving your order, as long as it meets the following conditions:
Unworn, Unused, Unaltered
Helmet must be returned in its original box and condition
All approved returns will be issued as store credit. Items returned damaged, missing parts, or not in original packaging will not be accepted.
To start a return or exchange, please email or WhatsApp us:
Email: ridewithcarehelmethub@gmail.com
Phone Number: +60 11-1127 0248
Q2: I've lost my return form. Can I still return the item?
Yes, no worries! We no longer require printed return forms. Simply contact us via email or WhatsApp, and we'll handle it from there.
Q3: What should I do if I receive a defective, wrong, or missing item?
We're sorry about that! If your order arrived with any issues, contact us immediately with your order number and photo proof of the problem. We'll solve it promptly, whether it's a replacement, refund, or store credit.