Troubleshooting

If the Chromebook is not connecting to the school network:

1. Locate a Windows laptop docking station.

2. Verify that the docking station is hardwired to a network port.

3. Connect the USB-C cable from the docking station to the Chromebook.

4. Wait for the Chromebook to go through the "Enterprise enrolment" process. 

If the Chromebook is not responding or not working as expected:

Factory reset your Chromebook

1. Sign out of your Chromebook.

2. Press and hold Ctrl + Alt + Shift + r.

3. Select Restart.

4. In the box that appears, select Powerwash > Continue.

5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.

6. Once you've reset your Chromebook:

   • Follow the onscreen instructions to set up your Chromebook

   • Check if the problem is fixed