Research

Published/Accepted

Assortment Optimization with Replacement Options for Retail Platforms with Stockout Risk, Accepted at Operations Research (2026) (with H. Topaloglu and Y. Wang).

Customers' Multihoming Behavior in Ride-hailing: Empirical Evidence Using a Structural Model, Accepted at Manufacturing & Service Operations Management (2026) (with S. Chitla, M. Cohen, and S. Jagabathula).    

Human-Algorithm Collaboration in Gig Work: The Role of Experience, Skill Level, and Task Complexity, Published Online at Information Systems Research (2025) (with B. Knight and S. Netessine).

Consider or Choose? The Role and Power of Consideration Sets, Published Online at Management Science (2025) (with Y. Akchen).

Disclosing Low Product Availability: An Online Platform's Strategy for Mitigating Stockout Risk, Published at Management Science (2026) 72(2) (with B. Knight).

Media coverage: The Wall Street Journal "Being Honest About Low Inventory Can Pay Off for Online Retailers". 

The Impact of the Opportunity Zone Program on the Residential Real Estate Market.  Published at Manufacturing & Service Operations Management (2024) 26 (6) (with R. Bekkerman, M. Cohen, X. Liu, and J. Maiden).

Media coverage: The Conversation, Propmodo, EjePrime (in Spanish) 

Demand Estimation under Uncertain Consideration Sets,  Published at Operations Research (2024) 72 (1) (with S. Jagabathula and G. Vulcano).  

Personalized Retail Promotions through a DAG-based Representation of Customer Preferences, Published at Operations

Research (2022) 70 (2)  (with S. Jagabathula and G. Vulcano).


Managerial Articles

The Importance of Human Capital When Collaborating With AI  (B. Knight and S. Netessine), California Management Review, Digital Article, February 2026.

How Online Retailers Can Avoid Costly Out-of-Stock Issues  (with D. Kim and B. Knight), Harvard Business Review, Digital Article, October 2024.

Why You Should Warn Customers When You’re Running Low on Stock  (with B. Knight), Harvard Business Review, Digital Article, September 2022. 

U.S. Opportunity Zones Use Tax Breaks for Developers to Help Poor Neighborhoods -- But Are They Choosing Wisely? (with R. Bekkerman, M. Cohen, and J. Maiden) Published in The Conversation, National Post, and Yahoo News, 2021.


Under Review/Working Papers 

When Algorithms Time Workers: Speed–Quality Tradeoffs in a Randomized Field Experiment, Working Paper (with Y. Kim).

AI as a Second Service Channel: Improving Support Without Replacing Humans, Working Paper (with D. Steele).

Algorithm-enabled Decision Support and Worker Learning: Evidence from a Large-Scale Field Experiment, Minor Revision at Manufacturing & Service Operations Management (with Y. Kim, B. Knight, and Y. Xu).

Generative AI Can Improve Performance and Engagement without Harming Learning, Major Revision at Management Science (with D. Kim, Q. Wen, and T. Xu).

Capturing Non-Rational Choice with Mixture of Two-Stage Luce Models: Demand Prediction and Assortment Optimization, Major Revision at Management Science (with H. Topaloglu and Y. Wang).

Balancing Sales and Ad Revenue with Click-Based Consideration Set Model: Choice Modeling and Assortment Optimization, Working Paper (with H. Topaloglu and Y. Wang).

Nudging Customers to Select High Stock Delivery Windows via Information Sharing, Major Revision at Marketing Science (with D. Kim and B. Knight).

Will AI Trigger Layoffs and Kill the Gig? The Role of Generalist AI under Hybrid Staffing, Working Paper (with T. Dizdarer and R. Reyes).

Balancing Customer Engagement and Annoyance in Online Retail: Insights from a Field Experiment, Working Paper (with J. Baek, D. Chen, and W. Ma).

When and Where to Invest in Service Level: Evidence from a Large-Scale Field Study, Working Paper (with E. An, A. Gokcinar, and M.  Ishihara).

Redesigning Policies for Lasting Impact with Causal Graphs: Evidence from Uganda’s Youth Opportunities Program, Working Paper (with A. Anderer and N. Kaynar).

Complementing Skills, Substituting Human Elements and Efforts: Nudging Generative AI Usage in Class, Working Paper (with Y. Shi).

Product Availability Disclosure: Navigating Conflicting Interests on a Grocery Delivery Platform, Working Paper (with T. Dizdarer and X. Zhao).

Personalized Promotions in Practice: Dynamic Allocation and Reference Effects, Working Paper (with J. Baek and W. Ma).

IPOs of Online Platforms: Evidence from Ride-Hailing, working paper (with M. Cohen).