Research

Published/Accepted

Human-Algorithm Collaboration in Gig Work: The Role of Experience, Skill Level, and Task Complexity, Accepted at Information Systems Research (2025) (with B. Knight and S. Netessine).

• INFORMS Service Science Best Cluster Paper Competition 2023, Finalist 

• To appear as a working paper at ACM Conference on Economics & Computation (EC), 2024.

Consider or Choose? The Role and Power of Consideration Sets, Published Online at Management Science (2025) (with Y. Akchen).

• INFORMS Service Science Best Cluster Paper Competition 2024, Finalist

Disclosing Low Product Availability: An Online Platform's Strategy for Mitigating Stockout Risk, Published Online at Management Science (2025) (with B. Knight).

• Featured in Harvard Business Review (digital article)

• INFORMS Behavioral Operations Management Best Working Paper Competition 2022, Finalist

• INFORMS Junior Faculty Interest Group (JFIG) 2024, 3rd Place

The Impact of the Opportunity Zone Program on the Residential Real Estate Market.  Published at Manufacturing & Service Operations Management (2024) 26 (6). (with R. Bekkerman, M. Cohen, X. Liu, and J. Maiden).

• Accepted to the 2023 M&SOM Technology, Innovation, and Entrepreneurship SIG

• INFORMS Service Science DEIJ Paper Competition 2023, Finalist

Media coverage: The Conversation, Propmodo, EjePrime (in Spanish) 

Demand Estimation under Uncertain Consideration Sets,  Published at Operations Research (2024) 72 (1) (with S. Jagabathula and G. Vulcano).  

• Job Market Paper

• MSOM Student Paper Competition 2019, 2nd prize

• INFORMS Service Science Best Student Paper Award 2019, Finalist

Personalized Retail Promotions through a DAG-based Representation of Customer Preferences, Published at Operations

Research (2022) 70 (2)  (with S. Jagabathula and G. Vulcano).

• Accepted to the 2018 M&SOM Service Management SIG

Managerial Articles

How Online Retailers Can Avoid Costly Out-of-Stock Issues  (with D. Kim and B. Knight), Harvard Business Review, Digital Article, October 2024.

Why You Should Warn Customers When You’re Running Low on Stock  (with B. Knight), Harvard Business Review, Digital Article, September 2022. 

U.S. Opportunity Zones Use Tax Breaks for Developers to Help Poor Neighborhoods -- But Are They Choosing Wisely? (with R. Bekkerman, M. Cohen, and J. Maiden) Published in The Conversation, National Post, and Yahoo News, 2021.

Under Review/Working Papers 

Customers' Multihoming Behavior in Ride-hailing: Empirical Evidence Using a Structural Model, Minor Revision at Manufacturing & Service Operations Management (with S. Chitla, M. Cohen, and S. Jagabathula).    

• Accepted to the 2023 M&SOM Service Management SIG

• INFORMS Behavioral Operations Management Best Working Paper Competition 2023, Finalist

Assortment Optimization with Replacement Options for Retail Platforms with Stockout Risk, Major Revision at Operations Research (with H. Topaloglu and Y. Wang).

• POMS College of Service Operations Management (CSOM) Best Student Paper Competition 2025, second place (student: Yuheng Wang)

Algorithm-enabled Decision Support and Worker Learning: Evidence from a Large-Scale Field Experiment, Major Revision at Manufacturing & Service Operations Management (with Y. Kim, B. Knight, and Y. Xu).

• Accepted to the 2025 M&SOM Technology, Innovation, and Entrepreneurship SIG

Nudging Customers to Select High Stock Delivery Windows via Information Sharing, Major Revision at Marketing Science (with D. Kim and B. Knight).

• Appeared as a working paper at ACM Conference on Economics & Computation (EC), 2024.

• Accepted to the 2025 M&SOM Service Management SIG

Capturing Non-Rational Choice with Mixture of Two-Stage Luce Models: Demand Prediction and Assortment Optimization, Reject and Resubmit at Management Science (with H. Topaloglu and Y. Wang).

Generative AI Can Improve Performance and Engagement without Harming Learning, Working Paper (with D. Kim, Q. Wen, and T. Xu).

Will AI Trigger Layoffs and Kill the Gig? The Role of Generalist AI under Hybrid Staffing, Working Paper (with T. Dizdarer and R. Reyes).

Product Availability Disclosure: Navigating Conflicting Interests on a Grocery Delivery Platform, Working Paper (with T. Dizdarer and X. Zhao).

• Accepted to the 2025 M&SOM Supply Chain Management SIG

Long-Term Policy Prediction with Causal Graphs: Insights from Healthy Grocery Shopping, Working Paper (with N. Kaynar).

Myopic Price Promotions in IPOs: Evidence from Ride-Hailing Platforms, working paper (with A. Borah and M. Cohen).