Frequently Asked Questions for Telecom Providers

Q: Do I need to register with the Public Utilities Commission (PUC)?

A: The first step in remitting the State 9-1-1 Surcharge, Telecommunications Service Relay (TRS) Surcharge, and the 9-8-8 Surcharge is to register with the PUC. Please see the PUC Surcharges and Forms Page for applicability. If you are not providing a 9-1-1 access connections in Colorado, you do not have to register with the PUC. 

Q: I am no longer providing services in Colorado, how do I close my account?

A: To deactivate your registration with the PUC, file a registration form (available on the PUC Surcharges and Forms Page) and mark the box next to Discontinuance of Services. The form must be filed in E-filings in the same proceeding number as the registration, located at the top of the form. Please complete the entire form with signatures. 

Q:  I am already registered with the Federal government, do I still need to register with the PUC in Colorado? 

A: Yes, registration with the PUC is separate from any federal or local registrations that you might have. Similarly, the state surcharges administered by the PUC are separate, and in addition to, any federal or local surcharges you may be remitting. 

Q: What “Document Type” should I select when creating a filing in a proceeding? 

A: The appropriate document type is "registration" when filing a registration form. Please see Filing Instructions as a reference for other appropriate filing selections. 

Q: Is the Company Code the same as the E-filings Admin Code?

A: The Company Code is different from the E-filings Admin Code. Rolka Loube is the custodial receiver for the PUC surcharges and their codes are used to help them manage payments. Once you register with the PUC, someone from Rolka Loube will provide you with a Company code.

 The Admin Code for E-filings is provided by the PUC so you can register as a File Administrator. Please see the “getting started” link on the E-filings homepage for more information. 

If you need an Admin Code, contact Alison Torvik (303-894-2885, alison.torvik@state.co.us) or Ismael Reyna (303-894-2824, ismael.reyna@state.co.us). 

Q:  I created a registration before receiving an Admin Code. What should I do?

A: You can enter the Admin Code for E-Filings after you have created your registration by going to the Invitees menu on the left, then clicking on the Administrators tab.  

For more help contact Alison Torvik (303-894-2885, alison.torvik@state.co.us).

Q:  I forgot my password or am otherwise unable to log into my E-filings account. What should I do?

A: You can click on the "password reminder" option that is on the log in page. If this does not help, contact Alison Torvik (303-894-2885, alison.torvik@state.co.us).

Q: If I do not collect any State 9-1-1, Telecommunications Service Relay  (TRS), or 9-8-8 surcharges do I have to file a zero? 

A: Companies that are already registered and should file a monthly surcharge remittance form, even if the amount is zero. This does not apply if you are not registered to provide services in Colorado. For companies no longer providing services in Colorado, please file a discontinuance of service using our registration form (available on the PUC Surcharges and Forms Page).

Q: Is there a de minimis amount that does not require payment?

A: No. There is no de minimis amount.

Q: Are state and local governments exempt from surcharges? 

A: State and local governments, including schools, are exempt from the local Emergency Telephone Charge (ETC). There are no exemptions for the 911 statewide surcharge or the 9-8-8 surcharge. TRS charges are exempt for Lifeline customers only. There are no other exemptions.