Tools & Resources

iQIES Survey & Certification Known Issues Log Available

The Known Issues Log is a resource to help you stay informed on iQIES system issues about Survey & Certification (S&C) functionality. It’s a repository of known issues that are updated as issues are reported and resolved. The latest date of a reported issue in the log’s current version is February 9, 2023, with a report date of March 23, 2023. 

You can access this log on the secure login area of the QIES Technical Support Office (QTSO) website, where S&C system issues are only viewable by State Survey Agencies and CMS staff. 

To view the contents in QTSO, CMS staff, and State Survey Agency users need QTSO access through HARP. To request access: 

• Log into HARP  

• Click the “Request a Role in HARP”  

• Select QTSO for the program and organization 

• Select QTSO CMS/State User Role 

There’s also a Known Issues Log on iQIES.cms.gov, but it’s for issues related to Patient Assessment submission and reporting only; it doesn’t address S&C issues. 

Users are encouraged to review the Known Issues Log before contacting the QIES/iQIES Service Center. If you still have questions or need help, contact the QIES/iQIES Service Center by phone at 1-888-477-7876 (Select Option 1) or send an email.