Getting Help FAQs

• CORE Support Center
  core.help@state.co.us
  core.state.co.us

  • CORE, PB, and infoAdvantage password reset

  • Technical support related to the CORE system

  • CORE Connectivity Issues (i.e., system slowness, freezing)

  • infoAdvantage access

  • CORE Website updates

• ColoradoVSS Support Center
  vsshelp@state.co.us
  vss.state.co.us

  • The VSS Support Center provides technical support and instructions related to system issues with the ColoradoVSS system only. If you are a CORE User and are having problems with solicitations appearing on ColoradoVSS, don't hesitate to get in touch with the CORE Support Center (core.help@state.co.us)

  • Vendor Account Lockouts

  • Vendor Account Activation/Reactivation

  • Vendor VSS Account Administrator Transfer

  • Vendor Login Credentials Retrieval for Registered VSS Accounts

  • Assistance with error messages on ColoradoVSS only

• CORE Governance
  dpa_core_goernance_committee@state.co.us
  CORE Governance Committee

  • CORE Change Policies

  • CORE configuration or operation changes

  • Change the way CORE displays (within the webpage)

•  Department Controller

  • Departmental Report Folder Access Approval

  • LDC Folder Access Approval

  • Report Developer Access Approval

• Commercial Card Program

• Commercial Card Program Website:  https://osc.colorado.gov/financial-operations/ccard 

• Grants

  • Grants | OSC  Website:  https://osc.colorado.gov/grants

• OIT
  OIT Customer Service Portal
  303-239 HELP (4357)

  • Fixing Computer Hardware or Peripherals

  • Troubleshooting Google, Microsoft Windows or other

  • Software in use at the State

  • Troubleshooting Telephone

• Reporting Unit
  Paul Reynolds (paul.reynolds@state.co.us)

  • Annual Comprehensive Financial Report (ACFR)

  • Chart-of-Accounts

  • Budgetary reporting and reconciliation

  • Statutory and ad-hoc reporting

  • Transparency Online Project (TOPS)

• Cost Plan Unit
  Bhavna Punatar (bhavna.punatar@state.co.us)
  303-809-7608

  • Federal Statewide Indirect Cost Allocation Plan

  • Indirect Cost Negotiations with the Federal Government

  • Statewide Budget/ Cash Indirect Cost Allocation Plan

  • Support for Joint Budget Committee

  • Agency requested Federal Indirect Cost Rate Proposals

  • Technical assistance and training to agencies related to coast account matters

  • Assist agencies in developing and implementing cost identification and allocation systems

• Department Appointed CORE Security Administrator
  Identify Department Appointed CORE Security Administrator

  • New User CORE Access

  • Modifying existing CORE Access (adding and removing additional security roles).

  • Disabling CORE Access

  • Updating email address and name in CORE

  • Requesting Foreign Organization access outside of the end users home organization

• Central Payroll Services
  state_centralpayroll@state.co.us
  Central Payroll Contact List

  • Payroll

  • Human Resources and Benefits personnel in agencies

  • PERA

  • Garnishments/Wage Attachments

  • Moving Expense Reimbursements

  • Non - Tax Dependent Information

  • Payroll Deductions, Forms, and Schedules

  • CPPS Security Request

  • W-2 and W2Cs

  • Personnel Transfer Processing

  • Deceased Employee payouts

  • CHOP check processing

  • Employee Self Service (ESS)

  • Commuter Choice Program

• State Purchasing and Contracts Office
  State Purchasing and Contracts Office Contact List

  • State’s decentralized purchasing process for state agencies and IHE

  • Central Contracts Unit

  • State Price Agreement Program

  • Procurement Programs Team

• Financial Services Unit (FSU)
  DPA_FARmailbox@state.co.us
  Financial Services Unit (FSU) Contact List

  • Interpretation of statutes, fiscal rules, and other accounting authoritative guidelines

  • State operating budget implementation and department budget document approval and guidance

  • Appropriation Unit Training

  • Capital Construction budget implementation and guidance

  • Open/Close Calendar

  • Fiscal Procedures Manual

  • Quarterly Reporting Review

  • Diagnostic Reports Guide

  • Higher Education Open/Close Training

  • State Departments Open/Close Training

• Central Accounting and Vendor Operations (CAVO)
  state_centralapproval@state.co.us
  https://www.colorado.gov/pacific/osc/centralaccounting

  • Vendor Address Add Process

  • Vendor Address Change Process

  • Legal Business Name Change/ TIN Correction

  • Remove Vendor Hold/Activate a Discontinued Vendor

  • Vendor Intercept Guidance

  • Setting up an Employee for Travel Reimbursement

  • Employee Record Change Process

  • Warrant Reissue/Cancellation

  • Warrant Escheatment Guidance

  • Request a copy of a Warrant

  • Requesting an Emergency STOP payment on a Warrant (issued out of CORE)

  • Federal Reporting Guidance

  • PERA Retiree Independent Contractors Paid Out of CORE

  • Vendor/Customer Creation

The CORE Support Center provides technical support and instructions related to system issues with CORE, VSS, PB, and infoAdvantage.

Generally, you will submit a request to the CORE Governance Committee (CGC) for things that change policies, change the configuration or the operation of CORE, or change the way CORE displays (within the webpage)

Run the REF-002 infoAdvantage report for this info

• Public Folders --> CORE Reports --> StateWide Reports --> Financial Reference Data