Colorado
9-1-1 Program

Welcome to the Colorado 9-1-1 Program

The Colorado Public Utilities Commission (PUC) has three primary duties regarding 9-1-1 service in the State of Colorado:

• Oversight of "Basic Emergency Service" (§ 40-15-201, C.R.S.)

• Approval of Emergency Telephone Charges (§ 29-11-102, C.R.S.) and administration of the State 9-1-1 Surcharge (§ 29-11-102.3, C.R.S.)

• Annual reporting to the General Assembly on the state of 9-1-1 service in Colorado (§ 40-2-131, C.R.S.)

Current, Future, and Ongoing Initiatives

• Implementing amended rules regarding basic emergency service outage definitions  (Proceeding No. 23R-0577T)

• Next Generation 9-1-1 Implementation. This work is primarily being accomplished through the work of the Emergency Services IP Network (ESInet) Users Group.

• Promoting voluntary implementation of common 9-1-1 service capabilities. See PSAP Service Capabilities for more information.