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Colorado
Welcome to the Colorado 9-1-1 Program
Welcome to the Colorado 9-1-1 Program
The Colorado Public Utilities Commission (PUC) has three primary duties regarding 9-1-1 service in the State of Colorado:
Oversight of "Basic Emergency Service" (§ 40-15-201, C.R.S.)
Approval of Emergency Telephone Charges (§ 29-11-102, C.R.S.) and administration of the State 9-1-1 Surcharge (§ 29-11-102.3, C.R.S.)
Annual reporting to the General Assembly on the state of 9-1-1 service in Colorado (§ 40-2-131, C.R.S.)
Current, Future, and Ongoing Initiatives
Current, Future, and Ongoing Initiatives
Next Generation 9-1-1 Implementation. This work is primarily being accomplished through the work of the Emergency Services IP Network (ESInet) Users Group.
Promoting voluntary implementation of common 9-1-1 service capabilities. See PSAP Service Capabilities for more information.
2025 GIS Informational Series Materials
In 2025, the Colorado 9-1-1 Program hosted a GIS Informational Series to assist PSAPs and 9-1-1 Authorities with the information they need to prepare NG9-1-1 GIS datasets. All sessions were recorded, and the recordings and materials can be found in the folder below.
Multi-Line Telephone Systems and 9-1-1
Multi-Line Telephone Systems and 9-1-1
Colorado statute defers to federal statute and regulation regarding the 9-1-1 capabilities of multi-line telephone systems. If you wish to report a violation of federal statute or regulation regarding the 9-1-1 capabilities of a multi-line telephone system in Colorado, you may do so by clicking the link below. All reports will be forwarded to the appropriate federal agency.
Quick Links
Quick Links
Form Instruction Webinars
Form Instruction Webinars
Guide to Changing ETC Rates
Guide to Changing ETC Rates
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