COVID-19 Resources

Roundtable Discussions

The Colorado 911 Program and the Colorado 9-1-1 Resource Center are holding a limited series of weekly or bi-weekly roundtable discussions for Emergency Communications Centers across the state to discuss their responses to COVID-19 and to share resources and ideas. Below are agendas and recordings from past meetings. If you work for an Emergency Communications Center in the State of Colorado and would like to be added to the invitation to these meetings, please email dora_911program@state.co.us.

State and Federal Guidance

Documents from the State of Colorado and the Cyber Infrastructure Security Administration.

Access and Functional Needs (AFN) Resources

This document contains a number of links to different COVID-related resources intended for individuals with disabilities. All emergency communications centers are encouraged to review these resources in order to provide them with the tools to assist members of the AFN community.

Call Screening

The documents below are guidance from agencies regarding COVID-related call screening. The folder labeled "Protocol 36" contains a copy of Protocol 36 from the Medical Priority Dispatch System, which is provided by a limited license by the International Academies of Emergency Dispatch, and a guide for using Protocol 36.

Continuity of Operations Plans (COOPs)

These documents contain guidance from the Cyber Infrastructure Security Agency (CISA) regarding continuity of operations during the pandemic, an example mutual aid agreement, continuity of operations plans from several agencies as examples, and a COOP guide from the National 911 Program Office.

Grants

Any materials related to grants for emergency call centers will be placed here. In addition to these resources, make sure to check with your county or city emergency management agency. PSAPs may be eligible for COVID-19 grant assistance, but in most cases those funds must be requested through your local emergency management agency.

Also consider reaching out to the Colorado Municipal League, Colorado Counties, Inc., or the Special District Association of Colorado, as appropriate for your agency. They may be able to help you navigate existing COVID-19 grant opportunities.

Also see: Federal 911 Grant Opportunities - 911.gov
Also see: Financial Assistance - Colorado Department of Local Affairs

HIPAA Guidance Regarding COVID-19

The documents below from the U.S. Department of Health and Human Services provides guidance to first responder agencies regarding compliance with HIPAA and the protection of protected health information (PHI) related to COVID. Also see guidance from HHS regarding PHI of deceased individuals.

Modified Service Levels

The documents below are examples of from agencies engaging in calling in additional resources and modifying their service levels in response to COVID-19.

Public Education

These documents contain resources that may be of use to local agencies seeking public education materials related to COVID-19.

Signage

These are examples of signage for use in limiting exposure of critical work areas and personnel.

Staffing Resources

This is a collection of documents regarding modified staffing levels at Emergency Call Centers in response to COVID as well as documents regarding best practices for reducing exposure to critical work areas and personnel.

If your Emergency Call Center has used PPE, it is possible to decontaminate it for re-use. Follow instructions for submitting PPE for decontamination with the Battelle Critical Care Decontamination System.

Training

The document below is a training document developed by the State of Georgia specifically for Public Safety Telecommunicators to educate them about the disease and best prevention practices.

Wellness

The documents below are wellness and educational resources for first responders prepared for the National Sheriff's Association.

• Kimberly A. Miller & Associates: Wellness resources for public safety telecommunicators