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Date Posted: 6/22/26
For: Co-op Student
South Shore Educational Collaborative - Hingham, MA
Job Title: IT Intern
Responsibilities:
Assist staff with setup/access, resetting passwords to apps necessary for their departments.
Provide support via on-site/desk-side visits, remote connections, and the Information Services Help Desk. Serve as the initial responder at the Help Desk to requests made via email and in person. Update tickets with resolutions for tracking purposes.
Interact with administration, teachers, and staff to answer questions and diagnose technical issues.
Document requests and issues in the department tracking system and assign, update, and complete work orders.
Follow established procedures to comply with all software license agreements.
Remain current on industry trends and information technology.
Ability to lift 50 pounds.
Travel to locations as needed.
Perform any other related duties; work on special projects as deemed appropriate.
You will Learn:
Familiarity with Mitel IP Phones, Fortigate, n-Light Acuity, Cisco Meraki, VMware, Tyler Technologies, Extreme Cloud.
Hands-on experience with managing Windows clients and Windows Servers, Microsoft Office products.
Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables.
Maintain an accurate and up-to-date inventory of all technology hardware and software.
Maintaining and troubleshooting hardware and software issues in a multi-platform environment, including PCs, Windows OS, iOS, networking, mobile devices, and printer functions.
Ability to fix/adjust projectors, Touchviews, and security cameras.
Create and maintain user accounts, shared resources, and permissions with Active Directory, email systems, and many internal systems.
Troubleshoot and resolve issues related to connecting to Ethernet and Wi-Fi networks.
Maintaining iPads, MacBooks, installing software updates, and Apps.
Coordinate and perform the setup and installation of all new or updated client hardware and software.
Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, internet and network service, email and Intranet accounts, phones and phone service, network and internet equipment, and telephone network wiring.
Contribute to the maintenance and application of hardware, software, and processes for information security, particularly regarding end-user hardware, software, and processes.
Conduct preventative maintenance tasks and review and maintain backup systems.
Must have their own vechile and willing to travel to Hingham and Hull.
To Apply: Email resume to mlosche@ssec.org